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- Tasks: Lead a dynamic Front of House team in delivering five-star service.
- Company: Prestigious luxury residential property in London.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Join a luxury setting and elevate the guest experience to new heights.
- Qualifications: 3+ years in Front of House management with strong leadership skills.
- Other info: Perfect for those passionate about hospitality and luxury service.
The predicted salary is between 48000 - 72000 £ per year.
We are thrilled to announce an exciting opportunity for a passionate Front of House Manager to join a prestigious luxury residential property in London. This role is ideal for a Front of House professional with a strong commercial background who is eager to broaden their experience within the luxury residential sector.
Key Responsibilities
- Ensure the highest standards of presentation are maintained at all times, with Front of House areas and teams consistently meeting five-star audit standards.
- Proactively lead the visitor and resident experience, including lobby hosting, personalised welcomes, VIP handling, and group visits.
- Directly manage the Front of House team, ensuring exceptional five-star service delivery at all times.
- Develop, review, implement, and maintain Front of House SOPs, service manuals, and Health & Safety documentation.
- Confidently conduct one-to-one meetings, monthly service reviews, investigations, disciplinary meetings, and overall team performance management.
About You
- Minimum of 3 years’ experience as a Front of House Manager in a commercial reception and residential concierge services within a luxury or mixed-use development, delivering bespoke services, and engaging with HNW and VIP stakeholders.
- Strong leadership skills with the ability to build, motivate, and develop teams.
- Proven experience managing large teams (15+ people) friendly, bubbly personality, service-driven, and confident in leading front-facing operations.
If you’re ready to take the next step in your career within a luxury residential environment, we’d love to hear from you.
Outlet Manager – Fine Dining (Italian or French Speaker) employer: Human One Global
Contact Detail:
Human One Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outlet Manager – Fine Dining (Italian or French Speaker)
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant groups. The more people you know in the luxury sector, the better your chances of landing that Front of House Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your bubbly nature shine through. Remember, they’re looking for someone who can lead a team and create a welcoming atmosphere, so be yourself!
✨Tip Number 3
Prepare for those tricky questions! Brush up on your leadership experiences and how you've handled VIP guests in the past. We want you to demonstrate your five-star service skills and how you manage a large team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Outlet Manager – Fine Dining (Italian or French Speaker)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to the luxury experience we offer.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in Front of House management. We’re looking for specific examples that demonstrate your leadership skills and ability to deliver five-star service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our luxury residential property.
How to prepare for a job interview at Human One Global
✨Know Your Luxury Service Standards
Familiarise yourself with the five-star service standards expected in luxury environments. Research the property and its unique offerings, so you can discuss how your experience aligns with their expectations during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed large teams in the past. Be ready to discuss specific situations where you motivated your team or handled challenges, as this will demonstrate your capability to lead effectively in a high-pressure environment.
✨Engage with the Interviewers
Treat the interview like a conversation rather than a Q&A session. Ask insightful questions about the property’s vision for guest experiences and how they handle VIPs. This shows your genuine interest and helps you connect with the interviewers.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss your understanding of the commercial aspects of Front of House management. Highlight any experience you have with developing SOPs or improving service delivery that positively impacted the bottom line, showcasing your strategic thinking.