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For Companies At a Glance
- Tasks: Lead a team to deliver unforgettable guest experiences in a luxury setting.
- Company: Join a vibrant event and office space at Saint James, London.
- Benefits: Enjoy a competitive salary, career growth, and ongoing training.
- Why this job: Be part of a dynamic team creating memorable moments for clients.
- Qualifications: Experience in luxury hospitality and excellent communication skills required.
- Other info: This role is perfect for those passionate about customer service.
The predicted salary is between 36000 - 54000 £ per year.
We are thrilled to announce an exciting opportunity for a dynamic and highly motivated Guest Services Manager to join one of the event & office spaces at Saint James in London. This is an exceptional chance for someone with a background in luxury hospitality.
Key Responsibilities:
- Deliver exceptional customer service with a focus on creating memorable, personalised experiences for our clients.
- Leading, motivating, and developing the Front of House team (2 Hostesses) to maintain a consistently high standard of service and ensure exceptional customer experiences.
- Maintain smooth, efficient daily routines—from rostering to service delivery.
- Ensure areas are impeccably presented and well-maintained.
- Assist in sales & marketing events within the company.
About You:
- Proven experience as a Guest Services Manager or in a guest-facing role within a luxury hotel or similar environment.
- Fluency in English is essential.
- Exceptional communication, interpersonal, and guest service skills.
What You’ll Receive:
- A competitive monthly gross salary of £45,000 and benefits.
- Opportunities for career advancement across the company.
- Ongoing training and personal development.
If you’re ready to embark on an exciting journey in the heart of London, we look forward to hearing from you!
Guest Services Manager employer: Human One Global
Contact Detail:
Human One Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially in London. Understanding the nuances of high-end service will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the industry. Attend events or join online forums related to luxury hospitality to connect with others who can provide insights or even referrals for the Guest Services Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your ability to create memorable experiences will resonate well with the hiring team.
✨Tip Number 4
Research the company’s values and recent events they’ve hosted. Showing that you understand their brand and can contribute to their mission will demonstrate your genuine interest in the position.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality and guest services. Use specific examples that demonstrate your ability to deliver exceptional customer service and lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience and how it aligns with the responsibilities of the Guest Services Manager position.
Highlight Key Skills: In your application, emphasise your communication, interpersonal, and guest service skills. Provide examples of how you've successfully managed teams and created memorable experiences for clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Human One Global
✨Showcase Your Customer Service Skills
As a Guest Services Manager, exceptional customer service is key. Prepare examples of how you've created memorable experiences for guests in previous roles, highlighting your ability to handle difficult situations with grace.
✨Demonstrate Leadership Qualities
You'll be leading a small team, so it's important to convey your leadership style. Share specific instances where you've motivated or developed team members, and discuss how you maintain high standards of service.
✨Know the Company and Its Values
Research the event and office space at Saint James. Understand their mission and values, and be ready to explain how your personal values align with theirs. This shows genuine interest and helps you stand out.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about challenges you've faced in guest services and how you resolved them, as this will demonstrate your critical thinking and adaptability.
