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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and create memorable experiences.
- Company: Join a prestigious event and office space in the heart of London.
- Benefits: Enjoy a competitive salary, career growth, and ongoing training opportunities.
- Why this job: Be part of a vibrant culture focused on luxury hospitality and exceptional service.
- Qualifications: Experience in luxury hospitality and excellent communication skills are essential.
- Other info: This role offers a unique chance to thrive in a dynamic London environment.
The predicted salary is between 36000 - 54000 £ per year.
We are thrilled to announce an exciting opportunity for a dynamic and highly motivated Front of House Manager to join one of the event & office spaces at Saint James in London. This is an exceptional chance for someone with a background in luxury hospitality.
Key Responsibilities:
- Deliver exceptional customer service with a focus on creating memorable, personalised experiences for our clients.
- Leading, motivating, and developing the Front of House team (2 Hostesses) to maintain a consistently high standard of service and ensure exceptional customer experiences.
- Maintain smooth, efficient daily routines—from rostering to service delivery.
- Ensure areas are impeccably presented and well-maintained.
- Assist in sales & marketing events within the company.
About You:
- Proven experience as a Front of House Manager or in a guest-facing role within a luxury hotel or similar environment.
- Fluency in English is essential.
- Exceptional communication, interpersonal, and guest service skills.
What You’ll Receive:
- A competitive monthly gross salary of £45,000 and benefits.
- Opportunities for career advancement across the company.
- Ongoing training and personal development.
If you’re ready to embark on an exciting journey in the heart of London, we look forward to hearing from you!
Contact Detail:
Human One Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online groups to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you successfully managed a team. Be prepared to share specific examples of how you motivated and developed staff to enhance customer service.
✨Tip Number 3
Familiarise yourself with the latest trends in luxury hospitality and customer service. Being knowledgeable about current best practices will help you stand out during interviews and demonstrate your commitment to excellence.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations with guests. Think of scenarios where you turned a negative experience into a positive one, as this will highlight your problem-solving skills and dedication to customer satisfaction.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality and any relevant roles you've held as a Front of House Manager or in guest-facing positions. Use specific examples to demonstrate your skills in customer service and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention how your background aligns with the responsibilities outlined in the job description, particularly your ability to lead and motivate a team.
Highlight Relevant Skills: In your application, emphasise your communication and interpersonal skills, as these are crucial for the role. Provide examples of how you've successfully managed teams and maintained high service standards in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Front of House Manager.
How to prepare for a job interview at Human One Global
✨Showcase Your Customer Service Skills
As a Front of House Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to create memorable experiences for guests. This will demonstrate your commitment to high standards.
✨Highlight Leadership Experience
You'll be leading a small team, so it's important to showcase your leadership skills. Discuss how you've motivated and developed teams in previous roles, and be ready to share specific strategies that worked well for you.
✨Demonstrate Attention to Detail
The role requires maintaining impeccable presentation and service standards. Be prepared to discuss how you ensure attention to detail in your work, whether it’s through daily routines or during events.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a luxury hospitality context. Think about potential challenges you might face in the role and how you would handle them effectively.
