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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and create unforgettable experiences.
- Company: Join a vibrant event and office space in the heart of London.
- Benefits: Enjoy a competitive salary, career growth, and ongoing training opportunities.
- Why this job: Be part of a dynamic team in luxury hospitality, making a real impact on client experiences.
- Qualifications: Experience in luxury hospitality and excellent communication skills are essential.
- Other info: This role offers a chance to thrive in a fast-paced, exciting environment.
The predicted salary is between 36000 - 54000 £ per year.
We are thrilled to announce an exciting opportunity for a dynamic and highly motivated Front of House Manager to join one of the event & office spaces at Saint James in London. This is an exceptional chance for someone with a background in luxury hospitality.
Key Responsibilities:
- Deliver exceptional customer service with a focus on creating memorable, personalised experiences for our clients.
- Leading, motivating, and developing the Front of House team (2 Hostesses) to maintain a consistently high standard of service and ensure exceptional customer experiences.
- Maintain smooth, efficient daily routines—from rostering to service delivery.
- Ensure areas are impeccably presented and well-maintained.
- Assist in sales & marketing events within the company.
About You:
- Proven experience as a Front of House Manager or in a guest-facing role within a luxury hotel or similar environment.
- Fluency in English is essential.
- Exceptional communication, interpersonal, and guest service skills.
What You’ll Receive:
- A competitive monthly gross salary of £45,000 and benefits.
- Opportunities for career advancement across the company.
- Ongoing training and personal development.
If you’re ready to embark on an exciting journey in the heart of London, we look forward to hearing from you!
Contact Detail:
Human One Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially in London. Research the latest trends and customer expectations in high-end service to demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with professionals in the hospitality industry. Attend events or join online forums where you can connect with others who work in luxury venues. This could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of specific examples from your past experiences where you successfully motivated a team or improved service standards, as these will be key points of discussion.
✨Tip Number 4
Be ready to discuss how you handle customer feedback and resolve issues. Having a few anecdotes that highlight your problem-solving abilities in a guest-facing role will set you apart from other candidates.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality and any relevant roles as a Front of House Manager. Use specific examples to demonstrate your skills in customer service and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention how your background aligns with the responsibilities outlined in the job description, particularly your ability to lead and motivate a team.
Highlight Relevant Skills: In your application, emphasise your communication and interpersonal skills. Provide examples of how you've successfully managed guest relations and maintained high service standards in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a Front of House role.
How to prepare for a job interview at Human One Global
✨Showcase Your Customer Service Skills
As a Front of House Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to create memorable experiences for guests. This will demonstrate your commitment to high standards.
✨Highlight Leadership Experience
Since you'll be leading a small team, it's important to showcase your leadership skills. Share specific instances where you motivated or developed team members, and how that positively impacted service delivery.
✨Demonstrate Attention to Detail
The role requires maintaining impeccable presentation and smooth daily routines. Be ready to discuss how you ensure high standards in your previous roles, including any systems or processes you implemented to achieve this.
✨Prepare for Sales & Marketing Questions
Since assisting in sales and marketing events is part of the job, think about your experience in these areas. Be prepared to discuss how you've contributed to similar initiatives in the past and how you can bring that expertise to the role.
