Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage contracts, provide technical support, and ensure quality service delivery.
- Company: Join a leading firm in offshore, ports, shipping, and oil and gas industries.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Why this job: Be part of a dynamic team expanding globally, making a real impact in the industry.
- Qualifications: Experience in a similar role and knowledge of cranes is essential; engineering qualifications preferred.
- Other info: This is an office-based position with a focus on client management and safety.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Our client works in the offshore, ports and shipping and oil and gas industry and is looking for a Contract Support Engineer to work within their Project Engineering team.
As part of the Contract Support Engineer position, you will oversee continental contracts which provide support, technical assistance, maintenance schedules, organising repairs, rectifying payment issues, crewing problems and asset assurance.
The company support the oil and gas industry and after winning new contracts globally, they are looking to expand massively over the next 12 months.
A new permanent opportunity has arisen for a Contract Support Engineer to work within their Project Engineering team.
This role will be office-based and you will be tasked with managing a cranes and lifting client contract, ensuring all aspects of this contract are delivered from a quality, timescale, health and safety and maintenance point of view.
Other duties and responsibilities will include;
- Act as the Clients representative in ensuring any wider departments deliver as per contractual commitments.
- Minimise any maintenance backlog and ensure that any Safety Critical Maintenance backlog is immediately identified to the Client and internally to the responsible person, where applicable in business line.
- Provide first line technical support and coordinate any client requirements including breakdowns.
- Responsible for the delivery of the Contracted Services to the Client including Safety, Quality, Core Personnel and equipment provision, Maintenance and Project Delivery
- Deliver all aspects of client account, including but not limited to: mobilisations, demobilisations, aged debt, equipment requirements, sales enquiries, client meetings, planning & coordination, technical support
- Responsible for delivering plans in place to support client Integrated Asset Planning and support capability.
- Manage the maintenance, crewing and of offshore assets.
To be successful for this position you will have previous experience in a similar role and a good technical knowledge of cranes. Communicating clear standards for performance is key. You will have a proven track record of client management and have a high emphasis on customer service.
You may have come from a hands-on, Project Engineer or an Account Management background, acting as a client representative/account manager is a key part of this role. Holding a mechanical engineering, electrical engineering or lifting qualification is preferred.
If this position is of interest, apply now for a confidential conversation about your next career move!
Contract support Engineer employer: Human Engineering
Contact Detail:
Human Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract support Engineer
✨Tip Number 1
Familiarise yourself with the specific requirements of the oil and gas industry, especially regarding cranes and lifting operations. Understanding industry standards and regulations will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the offshore and shipping sectors. Attend industry events or join relevant online forums to connect with potential colleagues or employers who can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss your previous experience in client management and how you've successfully handled technical support issues. Be ready to share specific examples that highlight your problem-solving skills and customer service focus.
✨Tip Number 4
Research the company’s recent projects and contracts. Being knowledgeable about their current operations and future plans will show your genuine interest in the role and help you stand out during the interview process.
We think you need these skills to ace Contract support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contract Support Engineer. Familiarise yourself with the key tasks mentioned in the job description, such as managing contracts, providing technical support, and ensuring safety and quality standards.
Tailor Your CV: Customise your CV to highlight relevant experience in contract management, client relations, and technical knowledge of cranes. Use specific examples from your past roles that demonstrate your ability to meet the requirements outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for the role. Mention your previous experience in similar positions and how it aligns with the company's needs. Be sure to express your enthusiasm for the opportunity to work within their Project Engineering team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves client management and technical support.
How to prepare for a job interview at Human Engineering
✨Understand the Industry
Familiarise yourself with the offshore, ports, and shipping sectors, as well as the oil and gas industry. Knowing the current trends and challenges will help you demonstrate your interest and knowledge during the interview.
✨Showcase Technical Knowledge
Be prepared to discuss your technical expertise, especially regarding cranes and lifting equipment. Highlight any relevant qualifications or hands-on experience that align with the job requirements.
✨Emphasise Client Management Skills
Since client management is crucial for this role, prepare examples of how you've successfully managed client relationships in the past. Focus on your ability to communicate effectively and resolve issues promptly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to manage maintenance backlogs or coordinate technical support, and be ready to explain your approach.
