At a Glance
- Tasks: Manage contracts, provide technical support, and ensure quality maintenance for offshore assets.
- Company: Join a leading firm in the offshore, ports, and oil and gas industry with global expansion plans.
- Benefits: Enjoy a permanent role with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a team that values safety, quality, and client satisfaction while making a real impact.
- Qualifications: Previous experience in a similar role and knowledge of cranes is essential; engineering qualifications preferred.
- Other info: This is an office-based role with a focus on client management and technical support.
The predicted salary is between 36000 - 60000 £ per year.
Our client works in the offshore, ports and shipping and oil and gas industry and is looking for a Contract Support Engineer to work within their Project Engineering team. As part of the Contract Support Engineer position, you will work on your own designated contract providing support, technical assistance, maintenance schedules, organising repairs, rectifying payment issues, crewing problems and asset assurance. The company supports the oil and gas industry and after winning new contracts globally, they are looking to expand massively over the next 12 months. A new permanent opportunity has arisen for a Contract Support Engineer to work within their Project Engineering team. This role will be office-based and you will be tasked with managing a cranes and lifting client contract, ensuring all aspects of this contract are delivered from a quality, timescale, health and safety and maintenance point of view.
Other duties and responsibilities will include:
- Act as the Clients representative in ensuring any wider departments deliver as per contractual commitments.
- Minimise any maintenance backlog and ensure that any Safety Critical Maintenance backlog is immediately identified to the Client and internally to the responsible person, where applicable in business line.
- Provide first line technical support and coordinate any client requirements including breakdowns.
- Responsible for the delivery of the Contracted Services to the Client including Safety, Quality, Core Personnel and equipment provision, Maintenance and Project Delivery.
- Deliver all aspects of client account, including but not limited to: mobilisations, demobilisations, aged debt, equipment requirements, sales enquiries, client meetings, planning & coordination, technical support.
- Responsible for delivering plans in place to support client Integrated Asset Planning and support capability.
- Manage the maintenance, crewing and of offshore assets.
To be successful for this position you will have previous experience in a similar role and a good technical knowledge of cranes. Communicating clear standards for performance is key. You will have a proven track record of client management and have a high emphasis on customer service. You may have come from a Project Engineer or an Account Management background, acting as a client representative/account manager is a key part of this role. Holding a mechanical engineering, electrical engineering or lifting qualification is preferred. If this position is of interest, apply now for a confidential conversation about your next career move.
Contact Detail:
Human Engineering Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Engineer
✨Tip Number 1
Familiarise yourself with the specific requirements of the oil and gas industry, especially in relation to cranes and lifting operations. Understanding industry standards and regulations will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the offshore and shipping sectors. Attend industry events or join relevant online forums to connect with potential colleagues or employers who can provide insights into the role and company culture.
✨Tip Number 3
Prepare to discuss your previous experience in client management and how you've successfully handled technical support issues. Be ready to share specific examples that highlight your problem-solving skills and customer service focus.
✨Tip Number 4
Research the company’s recent projects and contracts. Being knowledgeable about their current operations and future plans will show your genuine interest in the role and help you stand out during the interview process.
We think you need these skills to ace Contract Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract support, project engineering, and client management. Emphasise any technical knowledge of cranes and lifting, as well as your ability to manage maintenance schedules and client relationships.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Discuss your previous experience in similar roles and how it aligns with the responsibilities of the Contract Support Engineer position.
Showcase Technical Skills: In your application, clearly outline your technical qualifications, especially if you hold a mechanical or electrical engineering qualification. Mention any specific training or certifications related to cranes and lifting that would make you a strong candidate.
Highlight Client Management Experience: Since client management is a key part of this role, provide examples of how you've successfully managed client relationships in the past. Include any metrics or outcomes that demonstrate your effectiveness in delivering quality service.
How to prepare for a job interview at Human Engineering Ltd
✨Showcase Your Technical Knowledge
As a Contract Support Engineer, having a solid understanding of cranes and lifting equipment is crucial. Be prepared to discuss your technical expertise and any relevant qualifications you hold, such as mechanical or electrical engineering certifications.
✨Demonstrate Client Management Skills
This role requires strong client management abilities. Share examples from your past experiences where you successfully managed client relationships, resolved issues, and ensured satisfaction. Highlight your customer service focus.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about situations where you've had to coordinate repairs, manage maintenance backlogs, or handle client breakdowns, and be ready to explain your approach.
✨Emphasise Safety and Quality Standards
Safety and quality are paramount in this industry. Be prepared to discuss how you ensure compliance with health and safety regulations and maintain high-quality standards in your work. Provide specific examples of how you've prioritised these aspects in previous roles.