Human Engine is a Financial Times top-ranked management consultancy with specialisms in strategy, transformation, procurement, customer experience and digital.
We started in 2018 because we believed the public sector deserved better from consulting – more personal, more human and more knowledgeable of the realities of modern public services. All consulting firms say they're different – with a founding team that came from within the public sector, the Human Engine difference is that we've seen it, done it and been on the sharp end of change.
We are a small business that punches well above its weight. We've been named as one of the UK's leading management consultancies by the Financial Times every year since 2020 – one of the youngest and smallest firms to make the list. To date we've worked with more than 70 clients in local government, central government, the NHS, charitable and regulatory sectors. We're now looking to add some exceptionally talented and passionate people to our award-winning team.
To apply for this role, send us your CV and a covering letter using the link below.
Experience Transformation is one of the fastest growing and most exciting areas of our business. Using our signature diagnostic model, we help clients to build a detailed picture of customer demand across their entire organisation and design multi-channel access strategies that ensure better outcomes for customers, while lowering costs.
We're looking for experienced consultants to join this part of the business.
All our consulting roles involve strategic change in some way – whether developing strategy, designing operating models or delivering savings – so it's essential that you can demonstrate this experience. This could be from a career within one of our key markets, such as local government or housing, or from a background in consulting.
As a Senior Consultant, you'll be able to demonstrate the following:
Experience of customer experience transformation, either from within the public sector or a relevant consulting background.
Exceptional analytical skills and substantial experience of having successfully applied these to draw actionable insights from complex customer contact data.
Experience of developing customer journey maps to identify opportunities t...
Senior Consultant – Customer Experience in London employer: Human Engine
At Human Engine, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead impactful public sector projects, all while enjoying the benefits of a supportive team environment in a top-ranked consultancy. Join us to make a meaningful difference in the public sector while advancing your career in a thriving location.
