IT Service Desk Analyst in Milton Keynes

A fast-growing, global financial services organisation is seeking an IT Service Desk Analyst to join its centralised IT function, with a dedicated focus on Joiners, Movers and Leavers (JML) and IT Access Management.

Supporting a workforce of 15,000+ users across multiple international locations, including senior leaders and VIP stakeholders, this role is pivotal to ensuring users have the right access, at the right time, in a secure and compliant manner.

As an IT Service Desk Analyst, you will own and manage the end-to-end JML lifecycle, processing access requests, administering permissions across core platforms, and acting as a trusted point of contact for access-related queries. Working closely with IT Security, Infrastructure, and Service Delivery teams, you will help maintain audit readiness, enforce access controls, and deliver a high standard of service to the business.

This is an excellent opportunity for an experienced Service Desk or IT Support professional looking to specialise in Access Management, expand their security exposure, and develop within a high-performing, enterprise IT environment.

Responsibilities

• Manage and administer user access across Active Directory, Azure AD, Exchange, Microsoft 365, SharePoint, Intune, and related systems
• Execute Joiners, Movers and Leavers (JML) processes accurately and within SLA
• Process and resolve access requests via ServiceNow ITSM
• Serve as a subject‑matter point of contact for access‑related queries, escalations, and audit requests
• Ensure access provisioning aligns with internal policies, security standards, and compliance requirements
• Maintain and improve access management documentation, workflows, and knowledge articles
• Collaborate with IT Security and Infrastructure teams to support governance and control objectives
• Monitor queues and workflows, escalating risks or bottlenecks where appropriate
• Contribute to continuous service improvement (CSI) initiatives within the Service Desk function

Requirements

Essential Experience & Skills

• 2+ years’ experience in IT Service Desk, IT Support, User Administration, or Access Management
• Hands‑on experience with Active Directory, Azure AD, and Microsoft 365
• Solid understanding of the JML lifecycle and access control principles
• Experience working with ITSM tools (ServiceNow strongly preferred)
• Familiarity with ITIL practices and structured service delivery environments
• Strong operational mindset with excellent attention to detail

Personal Attributes

• Highly organised with a strong focus on accuracy and risk awareness
• Clear and confident communicator, both written and verbal
• Comfortable working in a fast‑paced, collaborative environment
• Proactive, curious, and keen to develop a career in Access Management and Information Security
• Professional and customer‑focused when supporting senior stakeholders

Location

Remote (2 days per month on‑site in Central Milton Keynes)

Contract

Fixed‑Term Contract (12 Months) – Possible Permanent

Benefits

Bonus program, paid training & development, generous holiday allowance, pension scheme, health and life insurance, and more.