Our client is a rapidly growing global professional services organisation with operations spanning multiple international locations. As part of continued investment in its centralised IT function, they are looking to appoint an IT Access Management Analyst to join their highly collaborative Identity & Access Management team.
Supporting more than 15,000 employees across multiple countries, including executive leadership and VIP users, you'll play a key role in ensuring employees have the right access to business-critical systems at the right time—while maintaining the highest standards of security, governance and compliance.
Whether you're currently working within a Service Desk, 2nd Line Support, User Administration, IT Operations or IT Security role, this represents an excellent opportunity to specialise in Identity & Access Management (IAM) and develop your career within a large global enterprise.
Working within the Joiners, Movers and Leavers (JML) function, you'll manage user accounts, permissions and security groups across Microsoft technologies and enterprise applications, helping to protect business systems while delivering an exceptional user experience.
Key Responsibilities
- Manage the full Joiners, Movers and Leavers (JML) lifecycle, ensuring user accounts and permissions are provisioned, modified and removed accurately and within agreed SLAs.
- Administer user identities, mailboxes and permissions across Active Directory, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft 365, SharePoint and Microsoft Intune.
- Process and fulfil access requests through the ServiceNow ITSM platform.
- Create, modify and remove security groups, distribution lists and application access in accordance with company policies and least-privilege security principles.
- Ensure all access requests comply with internal governance, audit and information security requirements.
- Monitor and manage Access Management queues, ensuring requests are prioritised and completed efficiently.
- Act as a point of escalation for access-related incidents, queries and user support.
- Work closely with Infrastructure, Cyber Security, Service Desk and Business Support teams to deliver secure and efficient identity management services.
- Maintain and continually improve JML documentation, operational procedures and knowledge articles.
- Identify opportunities for process automation and Continuous Service Improvement (CSI).
- Support internal and external audit activities by maintaining accurate access records and documentation.
- Escalate complex technical or operational issues to the Access Management Team Lead or IT Support Manager where appropriate.
Key Requirements
- 2+ years' experience within an IT Service Desk, 2nd Line Support, User Administration, IT Operations or Access Management role.
- Experience administering users within Active Directory and Microsoft Entra ID (Azure AD).
- Good working knowledge of Microsoft 365, Exchange Online, SharePoint and Microsoft Intune.
- Experience managing user accounts, permissions, security groups and mailbox administration.
- An understanding of Joiners, Movers and Leavers (JML) processes and Identity & Access Management best practices.
- Experience working with an ITSM platform, ideally ServiceNow.
- A good understanding of ITIL service management principles.
- Excellent organisational skills with the ability to prioritise multiple requests within a fast-paced environment.
- Strong written and verbal communication skills with the ability to build positive relationships across the business.
- A proactive, customer-focused approach with the desire to continually learn and improve.
- Previous experience supporting enterprise environments with high user volumes would be advantageous.
Salary
£30,000 – £32,000 per annum (Negotiable on Experience)
Location
Central Milton Keynes (Hybrid Remote, 1 day P/W in office)
Term
Permanent Direct-Hire
Benefits
Annual bonus program, paid training & development, generous holiday allowance, pension scheme, health and life insurance, and more.
IT Access Management Analyst (JML) in Milton Keynes employer: Human Capital Ventures
Human Capital Ventures is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on innovation in the IT Access Management field, employees benefit from flexible hybrid working arrangements and opportunities to enhance their skills in a supportive environment located in Milton Keynes.
