At a Glance
- Tasks: Manage user access rights and support IT systems for over 15,000 staff globally.
- Company: Join a fast-growing global financial services group with a dynamic IT function.
- Benefits: Enjoy remote work options, a bonus program, paid training, and generous holiday allowance.
- Why this job: Expand your expertise in Access Management within a collaborative, high-performing team.
- Qualifications: 2+ years in IT support or user administration; knowledge of Active Directory and Office 365 required.
- Other info: Work remotely with occasional on-site days in Milton Keynes.
The predicted salary is between 28000 - 42000 ÂŁ per year.
A leading, fast-growing global financial services group is seeking a JML Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff across multiple international offices—including senior executives and VIP users, this role plays a critical part in ensuring secure, efficient, and compliant access to IT systems and services.
As part of the Joiners, Movers, and Leavers (JML) lifecycle, you process requests in ServiceNow and manage user permissions and access rights across a broad suite of business-critical applications and infrastructure. Whether you\’re currently working in a Service Desk, IT Security, or User Management role, this is a great opportunity to expand your expertise in Access Management and develop your career within a forward-thinking, high-performing team.
Responsibilities
- Administer user access rights via Active Directory, Azure AD, Exchange, Office 365, SharePoint, InTune, and other platforms.
- Manage JML lifecycle processes—ensuring timely setup for new joiners, updates for internal movers, and revocation of access for leavers.
- Process and resolve access requests through the ServiceNow ITSM platform.
- Maintain and improve documentation for access management processes and workflows.
- Act as a point of contact for access-related queries, escalations, and audit compliance requirements.
- Collaborate with security, infrastructure, and service delivery teams to ensure policy alignment.
- Support continuous service improvements (CSI) and contribute to team-wide initiatives and training materials.
- Monitor access management queues and workflows, escalating issues as needed to the Access Management Team Lead or IT Support Manager.
About You
- 2+ years’ experience in a Service Desk, IT support, user administration, or access management role.
- Working knowledge of Active Directory, Azure AD, and Office 365 user administration.
- Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles.
- Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow).
- Excellent organisational and administrative skills with strong attention to detail.
- Strong verbal and written communication skills; confident working in a collaborative, fast-paced environment.
- Proactive mindset with a desire to learn and grow within IT and Information Security.
Location: Remote (2 days per month on-site in Milton Keynes)
Benefits: Bonus program, paid training & development, generous holiday allowance, pension scheme, health and life insurance, and more.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Staffing and Recruiting
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JML Analyst (IT Access Management) employer: Human Capital Ventures
Contact Detail:
Human Capital Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JML Analyst (IT Access Management)
✨Tip Number 1
Familiarise yourself with the JML lifecycle and the specific access management tools mentioned in the job description, such as ServiceNow, Active Directory, and Azure AD. This knowledge will not only help you understand the role better but also allow you to speak confidently about your experience during any discussions.
✨Tip Number 2
Network with professionals already working in IT Access Management or similar roles. Engaging with them on platforms like LinkedIn can provide you with insights into the day-to-day responsibilities and challenges of the position, which you can reference in your conversations with us.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled access-related queries in previous roles. Think of specific examples where you successfully resolved issues or improved processes, as this will demonstrate your proactive mindset and ability to contribute to continuous service improvements.
✨Tip Number 4
Show your enthusiasm for learning and growing within IT and Information Security. Be ready to talk about any relevant training or certifications you've pursued, as well as your willingness to engage in ongoing professional development, which aligns with our values at StudySmarter.
We think you need these skills to ace JML Analyst (IT Access Management)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, user administration, or access management. Emphasise your familiarity with Active Directory, Azure AD, and Office 365, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the JML Analyst position. Mention specific experiences that demonstrate your understanding of the JML lifecycle and your proactive mindset towards learning and growth in IT.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, consider including examples of how you've effectively communicated in previous roles. This could be through collaboration with teams or handling access-related queries.
Highlight Continuous Improvement Initiatives: If you have experience in supporting continuous service improvements or contributing to training materials, make sure to include this in your application. It shows your commitment to enhancing processes and teamwork.
How to prepare for a job interview at Human Capital Ventures
✨Understand the JML Lifecycle
Make sure you have a solid grasp of the Joiners, Movers, and Leavers (JML) lifecycle. Be prepared to discuss how you would manage user access rights throughout this process, as it’s a critical part of the role.
✨Familiarise Yourself with ServiceNow
Since the role involves processing requests through the ServiceNow ITSM platform, it’s essential to be familiar with its functionalities. Brush up on how to navigate the platform and any relevant features that relate to access management.
✨Highlight Your Technical Skills
Be ready to talk about your experience with Active Directory, Azure AD, and Office 365. Provide specific examples of how you've used these tools in previous roles to manage user permissions and access rights.
✨Showcase Your Communication Skills
As the role requires collaboration with various teams, demonstrate your strong verbal and written communication skills. Prepare examples of how you’ve effectively communicated in past roles, especially in fast-paced environments.