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- Tasks: Join us as an IT Business Analyst to enhance our ServiceNow reporting and analytics.
- Company: Be part of a leading financial services group with over 15,000 users globally.
- Benefits: Enjoy a competitive salary, annual bonuses, private health insurance, and excellent holiday allowance.
- Why this job: Make a real impact by improving IT services and collaborating with global stakeholders.
- Qualifications: 2-3 years in IT Business Analysis or Reporting, with ServiceNow and Power BI experience preferred.
- Other info: This is a full-time, permanent role based in the City of London.
The predicted salary is between 29000 - 42000 £ per year.
Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide.
An exciting opportunity has arisen for an IT Business Analyst (BA) to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement.
The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally.
Responsibilities- ServiceNow reporting, IT Service Review collation/preparation & detailed tracking of continuous service improvements across global office locations.
- Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow.
- Build and maintain service performance dashboards and scorecards within ServiceNow and other tools.
- Analyze incident, request, change, and problem management trends to recommend service improvements.
- Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow.
- Support the definition and implementation of corrective and preventive actions (CAPA) based on insights.
- Develop and manage automated and custom reports from ServiceNow Performance Analytics, ServiceNow Reporting, and other BI platforms (e.g., Power BI).
- Create real-time dashboards to monitor IT service health, compliance, and operational KPIs.
- Use data analysis to identify systemic issues, gaps in service delivery, and opportunities for improvements, including cost savings.
- Ensure data quality and consistency in ServiceNow reporting modules.
- Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions.
- Present key findings and insights to senior management with clarity and confidence.
- Serve as a bridge between service owners, process managers, and technical teams.
- Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management.
- Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow.
- Support CMDB data integrity and integration for accurate reporting and analysis.
- 2-3 years of experience as an IT Business Analyst, Reporting Analyst, Business Intelligence, or similar role with a focus on service reporting and analytics.
- Excellent MS Office proficiency, in particular PowerPoint & Excel.
- Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards.
- Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau).
- Solid understanding of ITIL frameworks and ITSM processes.
- ITIL Foundation certification or higher.
- Experience writing ServiceNow reports using filters, conditions, and scripts.
- Knowledge of SQL, DAX, or scripting languages for data analysis.
- Exposure to Agile or DevOps environments.
Location: City of London, London (Onsite)
Term: Full-Time, Permanent
Salary: £34,000 - £36,000 P/A - Negotiable on Experience
Benefits: Annual bonus (>15%), optional overtime and on-call, excellent holiday allowance, great pension, private health, and life insurance, great career prospects, and more!
Contact Detail:
Human Capital Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Analyst (ServiceNow Reporting)
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, especially its Reporting and Performance Analytics modules. Understanding how to leverage these tools will not only help you in interviews but also demonstrate your proactive approach to mastering the skills required for the role.
✨Tip Number 2
Network with current or former IT Business Analysts who have experience with ServiceNow. Engaging in conversations about their experiences can provide valuable insights and tips that could set you apart during the selection process.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive service improvements in previous roles. Being able to articulate your impact on service delivery will resonate well with interviewers looking for actionable insights.
✨Tip Number 4
Stay updated on the latest trends in IT service management and reporting analytics. Showing that you're knowledgeable about industry developments can impress potential employers and highlight your commitment to continuous learning.
We think you need these skills to ace IT Business Analyst (ServiceNow Reporting)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Business Analysis, particularly with ServiceNow and reporting tools like Power BI. Use specific examples that demonstrate your analytical skills and familiarity with ITIL frameworks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, especially your experience with ServiceNow reporting and performance analytics.
Showcase Your Analytical Skills: Provide concrete examples of how you've used data analysis to drive service improvements in previous roles. Highlight any dashboards or reports you've created that led to actionable insights for stakeholders.
Prepare for Potential Questions: Anticipate questions related to your experience with ServiceNow and your approach to IT service management. Be ready to discuss specific projects where you successfully implemented reporting solutions or improved service delivery.
How to prepare for a job interview at Human Capital Ventures
✨Showcase Your Analytical Skills
As an IT Business Analyst, your analytical skills are crucial. Be prepared to discuss specific examples of how you've used data analysis to drive service improvements or create impactful reports. Highlight your experience with ServiceNow and Power BI, as these tools are key for the role.
✨Understand ITIL Frameworks
Familiarise yourself with ITIL frameworks and ITSM processes, as they are integral to the position. Be ready to explain how you've applied these principles in past roles, particularly in incident, request, and change management.
✨Prepare for Stakeholder Engagement
The role involves regular interaction with stakeholders. Practice articulating your findings clearly and confidently, as you'll need to present insights from your analyses. Consider preparing a mock presentation to demonstrate your communication skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've identified systemic issues and proposed solutions in previous roles. Use specific examples to illustrate your problem-solving process, especially in relation to service delivery and reporting.
