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- Tasks: Join us as an IT Business Analyst to analyse and report on IT service management data.
- Company: Be part of a leading financial services group with over 15,000 users globally.
- Benefits: Enjoy an annual bonus, flexible hours, great holidays, and private health insurance.
- Why this job: Make a real impact by improving IT services and collaborating with global stakeholders.
- Qualifications: 2-3 years in data analysis or similar roles; ServiceNow and Power BI experience preferred.
- Other info: Full-time, permanent position with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for a Data Analyst to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement.
The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally.
- ServiceNow reporting, IT Service Review collation/preparation & detailed tracking of continuous service improvements across global office locations.
- Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow.
- Build and maintain service performance dashboards and scorecards within ServiceNow and other tools.
- Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow.
- Support the definition and implementation of corrective and preventive actions (CAPA) based on insights.
- Develop and manage automated and custom reports from ServiceNow Performance Analytics, ServiceNow Reporting, and other BI platforms (e.g., Power BI).
- Create real-time dashboards to monitor IT service health, compliance, and operational KPIs.
- Use data analysis to identify systemic issues, gaps in service delivery, and opportunities for improvements, including cost savings.
- Ensure data quality and consistency in ServiceNow reporting modules.
- Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions.
- Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management.
- Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow.
- Support CMDB data integrity and integration for accurate reporting and analysis.
2-3 years of experience as a Data Analyst, IT Business Analyst, Reporting Analyst, Business Intelligence, or similar role with a focus on service reporting and analytics.
- Excellent MS Office proficiency, in particular PowerPoint & Excel.
- Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards.
- Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau).
- Solid understanding of ITIL frameworks and ITSM processes.
- ITIL Foundation certification or higher.
- Experience writing ServiceNow reports using filters, conditions, and scripts.
- Knowledge of SQL, DAX, or scripting languages for data analysis.
- Exposure to Agile or DevOps environments.
Term: Full-Time, Permanent
Benefits: Annual bonus (15%), optional overtime and on-call, excellent holiday allowance, great pension, private health, and life insurance, great career prospects + More!
IT Business Analyst (BI & Data) employer: Human Capital Ventures
Contact Detail:
Human Capital Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Analyst (BI & Data)
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, especially its Performance Analytics and Reporting modules. Understanding how to leverage these tools will not only help you in interviews but also demonstrate your proactive approach to mastering the skills required for the role.
✨Tip Number 2
Brush up on your data visualisation skills, particularly with Power BI and Excel. Being able to create compelling dashboards and reports will be crucial, so consider building a portfolio of sample dashboards that showcase your analytical abilities.
✨Tip Number 3
Network with professionals in the IT service management field, especially those who have experience with ServiceNow. Engaging in discussions or attending relevant webinars can provide insights into industry trends and best practices, which could be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your understanding of ITIL frameworks and how they relate to service reporting and analytics. Having concrete examples of how you've applied these principles in past roles will help you stand out as a candidate who truly understands the business context.
We think you need these skills to ace IT Business Analyst (BI & Data)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis, reporting, and analytics. Emphasise your familiarity with ServiceNow and Power BI, as well as any ITIL certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with the company's needs. Mention specific examples of how you've used data analysis to drive improvements in previous roles.
Showcase Technical Skills: Clearly outline your technical skills related to SQL, DAX, and any scripting languages. Provide examples of how you've applied these skills in real-world scenarios, particularly in relation to ServiceNow and data visualisation tools.
Highlight Collaboration Experience: Since the role involves working with various stakeholders, include examples of past experiences where you've successfully collaborated with teams or clients to achieve common goals, especially in IT service management contexts.
How to prepare for a job interview at Human Capital Ventures
✨Showcase Your Technical Skills
Make sure to highlight your experience with ServiceNow, Power BI, and any other relevant data analysis tools. Be prepared to discuss specific projects where you've used these platforms to create dashboards or reports.
✨Understand ITIL Frameworks
Since the role involves optimising ITIL-aligned processes, brush up on your knowledge of ITIL principles. Be ready to explain how you've applied these frameworks in previous roles, especially in relation to service management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of how you've identified systemic issues or gaps in service delivery and the actions you took to address them.
✨Demonstrate Stakeholder Collaboration
The role requires effective collaboration with stakeholders. Think of examples where you've successfully communicated insights or findings to non-technical audiences, and be ready to share these experiences during the interview.
