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- Tasks: Provide top-notch IT support to senior executives and VIP users in a fast-paced environment.
- Company: Join a leading financial services group with over 15,000 global employees.
- Benefits: Enjoy annual bonuses, private health insurance, and excellent career prospects.
- Why this job: Be part of a dynamic team supporting high-profile clients while enhancing your tech skills.
- Qualifications: Strong communication skills, IT experience, and a proactive attitude are essential.
- Other info: Opportunity for travel to global offices during critical events.
The predicted salary is between 28000 - 36000 £ per year.
Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an Executive IT Support Engineer to provide dedicated technical support to senior executives and VIP users at their prestigious London Head offices. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team ensuring their business continuity.
Responsibilities
- Act as 1st point of contact for all high-priority incidents and requests for executives, VIPs, and senior business stakeholders.
- 1st - 2nd line/Desktop IT support to a community of over 500+ global VIP employees.
- Maintaining an excellent standard of support and building relationships with key execs/PAs.
- Managing tickets via the service management tool ServiceNow regularly updating incidents.
- Set up and maintain laptops, desktops, mobile devices, and peripheral equipment for executives.
- Mobile device support and advanced troubleshooting skills (Apple & Android technologies).
- Proactively identify potential technical issues and implement preventive solutions and advanced troubleshooting and root cause analysis.
- Liaising with and delegating tasks to relevant teams for escalation.
- Supporting the Exec Support Specialist and escalating support issues to the Head of IT where necessary.
- Liaising with and delegating tasks to relevant technical teams for escalation.
- Active Directory/AzureAD/Group Policy/Security Groups administration.
- Ensure seamless functionality of Microsoft Office 365, collaboration tools, and enterprise applications.
- Basic MAC OS X support.
- Basic network troubleshooting skills.
- Participate in ad-hoc support requests, desk moves, desk side support, and home visits.
- Potential for travel to global office locations to support senior executives during business-critical conferences/meetings.
Requirements
- Strong communication, professionalism, and discretion when handling sensitive executive support.
- An understanding of the importance of excellent customer service and a “can do” attitude.
- Excellent communication skills, both written and verbal.
- The ability to interact confidently with senior management, clients, and colleagues.
- The ability to work very well in a team environment.
- The ability to think logically and remain calm under pressure.
- Strong prioritisation skills and ability to follow process.
- Patience and empathy when dealing with customers and colleagues.
- Effective problem-solving skills based on clear reasoning and sound rationale.
- Tactful, diplomatic and able to thrive in an ever-changing environment.
- Ability to work proactively, under pressure, and independently with minimal direction.
- A good understanding of mobile devices, such as Apple iOS smartphones and tablets.
- Strong background in Microsoft products, Microsoft Office365 and Windows versions.
- Familiarity and comfort in using web conferencing, collaboration tools, and applications such as Microsoft Teams, Zoom, WhatsApp, Cisco Webex etc.
- Knowledge of ServiceNow or other ITSM along with ticket management best practices.
Skills
- IT industry experience + past VIP/Exec support.
- Microsoft Windows.
- Microsoft Office O365.
- ServiceNow ITSM.
- Microsoft Teams.
- Video Conferencing Technologies.
- Apple OSX/Apple Mobile iOS.
- Active Directory.
- Mimecast.
- Remote Support Tools.
- Incident, Request, Problem, and Change Management.
- ITIL foundation or other relevant IT qualifications.
Location: City of London, London (Onsite)
Term: Full-Time, Permanent
Salary: £32,000 - £36,000 P/A – Negotiable on Experience
Benefits: Annual bonus, optional overtime and on-call, excellent holiday allowance, great pension, private health, and life insurance, great career prospects + More!
Contact Detail:
Human Capital Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive IT Support Engineer (City Of London)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, ServiceNow, and mobile device support. Being well-versed in these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your communication skills, especially in a professional context. Since you'll be interacting with senior executives, being able to convey technical information clearly and concisely is crucial. Consider role-playing scenarios with friends or colleagues to enhance your verbal communication.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved technical issues under pressure. This will help you illustrate your capability to handle high-priority incidents effectively during any interviews.
✨Tip Number 4
Network with professionals in the IT support field, particularly those who have experience in executive support roles. Engaging with them can provide valuable insights into the expectations of the position and may even lead to referrals or recommendations.
We think you need these skills to ace Executive IT Support Engineer (City Of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you've provided support to executives or VIPs. Emphasise your troubleshooting skills and familiarity with the technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle high-pressure situations and provide excellent customer service to senior management.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with senior stakeholders in the past.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills. Discuss specific instances where you identified technical issues and implemented solutions, particularly in fast-paced environments.
How to prepare for a job interview at Human Capital Ventures
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in areas like Microsoft Office 365, Active Directory, and mobile device support. Highlight any relevant experience you have with troubleshooting and problem-solving, especially in high-pressure situations.
✨Demonstrate Excellent Communication
Since this role involves supporting senior executives, it's crucial to exhibit strong communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated with clients or senior management in the past.
✨Emphasise Customer Service Experience
This position requires a 'can do' attitude and a focus on customer service. Prepare to share specific instances where you've gone above and beyond to assist users, particularly VIPs or executives, and how you maintained professionalism and discretion in those situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle high-priority incidents and requests. Think through potential challenges you might face in this role and how you would approach resolving them while maintaining a calm and logical mindset.
