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- Tasks: Analyse IT service data and create impactful reports using ServiceNow.
- Company: Join a leading financial services group with over 15,000 global users.
- Benefits: Enjoy bonuses, flexible hours, generous holidays, and private health insurance.
- Why this job: Be part of a dynamic team driving continuous service improvement and innovation.
- Qualifications: 2-3 years in data analysis; experience with ServiceNow and Power BI preferred.
- Other info: This is a full-time, onsite role in the heart of London.
The predicted salary is between 29000 - 41000 £ per year.
Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide.
An exciting opportunity has arisen for a Data Analyst to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement.
The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally.
Responsibilities- ServiceNow reporting, IT Service Review collation/preparation & detailed tracking of continuous service Improvements across global office locations.
- Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow.
- Build and maintain service performance dashboards and scorecards within ServiceNow and other tools.
- Analyze incident, request, change, and problem management trends to recommend service improvements.
- Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow.
- Support the definition and implementation of corrective and preventive actions (CAPA) based on insights.
- Develop and manage automated and custom reports from ServiceNow Performance Analytics, ServiceNow Reporting, and other BI platforms (e.g., Power BI).
- Create real-time dashboards to monitor IT service health, compliance, and operational KPIs.
- Use data analysis to identify systemic issues, gaps in service delivery, and opportunities for improvements, including cost savings.
- Ensure data quality and consistency in ServiceNow reporting modules.
- Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions.
- Present key findings and insights to senior management with clarity and confidence.
- Serve as a bridge between service owners, process managers, and technical teams.
- Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management.
- Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow.
- Support CMDB data integrity and integration for accurate reporting and analysis.
- 2-3 years of experience as a Data Analyst, IT Business Analyst, Reporting Analyst, Business Intelligence, or similar role with a focus on service reporting and analytics.
- Excellent MS Office proficiency, in particular PowerPoint & Excel.
- Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards.
- Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau).
- Solid understanding of ITIL frameworks and ITSM processes.
- ITIL Foundation certification or higher.
- Experience writing ServiceNow reports using filters, conditions, and scripts.
- Knowledge of SQL, DAX, or scripting languages for data analysis.
- Exposure to Agile or DevOps environments.
Location: City of London, London (Onsite)
Term: Full-Time, Permanent
Salary: £34,000 - £36,000 P/A – Negotiable on Experience
Benefits: Annual bonus (>15%), optional overtime and on-call, excellent holiday allowance, great pension, private health, and life insurance, great career prospects + More!
Data Analyst (ServiceNow) employer: Human Capital Ventures
Contact Detail:
Human Capital Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Analyst (ServiceNow)
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, especially its Reporting and Performance Analytics modules. Understanding how to leverage these tools will not only help you in interviews but also demonstrate your proactive approach to mastering the skills required for the role.
✨Tip Number 2
Brush up on your data visualisation skills, particularly with Power BI and Excel. Being able to create compelling dashboards and reports will be crucial, so consider building a portfolio of sample dashboards to showcase your abilities during discussions.
✨Tip Number 3
Network with professionals in the IT service management field, especially those who have experience with ServiceNow. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss real-world examples of how you've used data analysis to drive service improvements. Be ready to articulate your thought process and the impact of your recommendations, as this will resonate well with the interviewers.
We think you need these skills to ace Data Analyst (ServiceNow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis, particularly with ServiceNow and Power BI. Use specific examples of how you've created dashboards or reports that led to actionable insights.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of IT service management and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly list your technical skills related to ServiceNow, reporting, and analytics tools like Power BI. If you have experience with SQL or scripting languages, be sure to include that as well.
Prepare for Potential Questions: Think about how you would explain your previous projects involving data analysis and reporting. Be ready to discuss how you’ve used data to drive improvements and support decision-making in past roles.
How to prepare for a job interview at Human Capital Ventures
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and how you've used tools like ServiceNow and Power BI to derive insights. Bring examples of dashboards or reports you've created that demonstrate your ability to analyse and present data effectively.
✨Understand ITIL Frameworks
Since the role involves optimising ITIL-aligned processes, brush up on your knowledge of ITIL frameworks. Be ready to explain how you've applied these principles in previous roles, particularly in incident, request, and change management.
✨Prepare for Stakeholder Interaction
The position requires collaboration with various stakeholders. Think of instances where you've successfully communicated complex data findings to non-technical audiences. Practise articulating your insights clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've identified systemic issues in service delivery and proposed improvements. Prepare specific examples that highlight your problem-solving skills and your approach to implementing corrective actions.
