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- Tasks: Analyse IT service management data and create impactful reports using ServiceNow and Power BI.
- Company: Join a leading financial services group with over 15,000 users globally.
- Benefits: Enjoy an annual bonus, excellent holiday allowance, private health insurance, and great career prospects.
- Why this job: Be part of a dynamic team driving continuous service improvement and making a real impact.
- Qualifications: 2-3 years in data analysis, proficiency in ServiceNow and Power BI, and strong analytical skills required.
- Other info: Full-time, permanent role with opportunities for overtime and on-call work.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for a Data Analyst to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement.
The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally.
- ServiceNow reporting, IT Service Review collation/preparation & detailed tracking of continuous service improvements across global office locations.
- Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow.
- Build and maintain service performance dashboards and scorecards within ServiceNow and other tools.
- Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow.
- Support the definition and implementation of corrective and preventive actions (CAPA) based on insights.
- Develop and manage automated and custom reports from ServiceNow Performance Analytics, ServiceNow Reporting, and other BI platforms (e.g., Power BI).
- Create real-time dashboards to monitor IT service health, compliance, and operational KPIs.
- Use data analysis to identify systemic issues, gaps in service delivery, and opportunities for improvements, including cost savings.
- Ensure data quality and consistency in ServiceNow reporting modules.
- Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions.
- Contribute to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management.
- Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow.
- Support CMDB data integrity and integration for accurate reporting and analysis.
2-3 years of experience as a Data Analyst, IT Business Analyst, Reporting Analyst, Business Intelligence, or similar role with a focus on service reporting and analytics.
- Excellent MS Office proficiency, in particular PowerPoint & Excel.
- Proficiency with ServiceNow, particularly in Reporting, Performance Analytics, and Dashboards.
- Strong analytical skills and experience with data visualization tools (e.g., Power BI, Excel, Tableau).
- Solid understanding of ITIL frameworks and ITSM processes.
- ITIL Foundation certification or higher.
- Experience writing ServiceNow reports using filters, conditions, and scripts.
- Knowledge of SQL, DAX, or scripting languages for data analysis.
- Exposure to Agile or DevOps environments.
Term: Full-Time, Permanent
Benefits: Annual bonus (15%), optional overtime and on-call, excellent holiday allowance, great pension, private health, and life insurance, great career prospects + More!
Data Analyst (Performance/Business Intelligence) employer: Human Capital Ventures
Contact Detail:
Human Capital Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Analyst (Performance/Business Intelligence)
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, especially its Performance Analytics and Reporting modules. Understanding how to leverage these tools will not only help you in interviews but also demonstrate your proactive approach to mastering the skills required for the role.
✨Tip Number 2
Brush up on your data visualisation skills, particularly with Power BI and Excel. Being able to create compelling dashboards and reports will be crucial, so consider building a portfolio of sample dashboards that showcase your analytical abilities.
✨Tip Number 3
Network with professionals in the IT service management field, especially those who have experience with ServiceNow. Engaging in discussions or attending relevant webinars can provide insights into industry trends and best practices, which could be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your understanding of ITIL frameworks and how they relate to service reporting and analytics. Having concrete examples of how you've applied these principles in past roles will help you stand out as a candidate who truly understands the business context of the position.
We think you need these skills to ace Data Analyst (Performance/Business Intelligence)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis, reporting, and any specific tools mentioned in the job description, such as ServiceNow and Power BI. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data analysis and your understanding of IT service management. Mention specific projects or experiences where you've successfully used analytics to drive improvements.
Showcase Technical Skills: Clearly outline your technical skills related to SQL, DAX, and any scripting languages you know. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight ITIL Knowledge: Since the role requires an understanding of ITIL frameworks, mention any relevant certifications or experiences you have. Discuss how you've applied ITIL principles in your past work to enhance service delivery.
How to prepare for a job interview at Human Capital Ventures
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used data analysis to drive improvements in previous roles. Highlight your experience with ServiceNow and Power BI, and be ready to explain how you created dashboards or reports that provided actionable insights.
✨Understand ITIL Frameworks
Since the role requires a solid understanding of ITIL frameworks, brush up on key concepts and processes. Be ready to discuss how you've applied ITIL principles in your past work, particularly in relation to service management and reporting.
✨Prepare for Technical Questions
Expect technical questions related to SQL, DAX, and scripting languages. Review common queries and scripts you might have used in your previous roles, and be ready to demonstrate your problem-solving skills through practical examples.
✨Demonstrate Stakeholder Collaboration
The role involves working closely with internal and external stakeholders. Prepare to share experiences where you've successfully collaborated with others to achieve common goals, especially in the context of IT service reviews and performance reporting.
