At a Glance
- Tasks: Engage with donors and handle inquiries via phone and email in a friendly manner.
- Company: Human Appeal, dedicated to making a difference through charitable work.
- Benefits: Flexible part-time hours, perfect for students, with opportunities for extra shifts.
- Other info: Join a diverse team committed to equality and social inclusion.
- Why this job: Make a real impact while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Responsibilities
- Engaging with Human Appeal donors
- Handling customer inquiries via telephone and email in a warm and courteous manner
- Maintaining call centre database by entering or updating information accurately
- Generating funding for Human Appeal through telephone donations
- Chasing pledges made by our donors during events
- Generating ticket sales for fundraising events
- Attending and helping out during Live TV and Radio Appeals
- Ensuring customer satisfaction levels are met
- Maximising donor retention
Schedule
This is a flexible, part-time role so would ideally suit University and College students looking to earn and gain experience around their studies.
4pm - 8pm weekdays
12pm - 6pm weekends
Extra hours available during the week.
Equality, Diversity and Inclusion
Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.
Donor Care Advisors in Manchester employer: Human Appeal
Human Appeal is an exceptional employer that prioritises employee wellbeing and professional growth, offering generous benefits such as 35 days of annual leave and access to a dedicated wellbeing hub. Located in Cheadle, England, our collaborative work culture fosters innovation and inclusivity, making it an ideal environment for those passionate about making a meaningful impact through their work.
