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For Companies At a Glance
- Tasks: Engage with donors, handle inquiries, and generate funding for vital charity projects.
- Company: Human Appeal is a faith-based charity dedicated to abolishing poverty worldwide.
- Benefits: Flexible part-time hours, ideal for students, with extra shifts available.
- Why this job: Make a real impact while gaining valuable experience in a supportive environment.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Join a team with a 4.5/5 staff satisfaction rating on Glassdoor!
Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.
We are currently looking for outgoing individuals with great communication and people skills to join Human Appeal as Donor Care Advisors, where the successful candidates will provide customer support to Human Appeal’s donors as well as generating vital income for the charity’s projects worldwide!
The Job:
· Engaging with Human Appeal donors
· Handling customer inquiries via telephone and email in a warm and courteous manner
· Maintaining call centre database by entering or updating information accurately
· Generating funding for Human Appeal through telephone donations
· Chasing pledges made by our donors during events
· Generating tickets sales for fundraising events
· Attending and helping out during Live TV and Radio Appeals
· Ensuring customer satisfaction levels are met
· Maximising donor retention
The Hours:
This is a FLEXIBLE, PART-TIME ROLE so would ideally suit University and College students looking to earn and gain experience around their studies!
Shift Patterns available are:
· 4pm – 8pm weekdays
· 12pm – 6pm weekends
· Extra hours available during the week.
Please note we are looking for staff who can do a minimum of 3 shifts per week
We will be interviewing on a rolling basis so for the best chance of success please apply TODAY!
Click ‘APPLY’ to send through your CV today!
A Little Bit About Human Appeal…
We have a high staff satisfaction rating of 4.5 out of 5 on Glassdoor! Here’s why:
What our CEO Says:
“We are faith-based but not faith-specific. We have faith in all of humanity and believe we can achieve great things when we work together. So, come and be part of a dynamic global charity where we celebrate our differences, as well as our common humanity”
What our Staff Say:
“At Human Appeal, each one of us has the opportunity to influence others. If you are prepared to challenge yourself there are no limits, so come and make it happen!”
Simon, Systems and Reporting Manager
“I have been working at Human Appeal for many years! I believe in the cause we are working for. I believe in the charity sector and I believe in the reward we get for helping our fellow human beings in desperate need”
Insaf, Finance Lead
“Working as a fundraiser, every day is different. It can be challenging, but when you’re working tirelessly and raising funds to help those in need, it’s an amazing feeling”
“I saw an opportunity to assist in helping people across the world with the excellent work Human Appeal carries out. I enjoy working with so many talented people in a fast-moving environment”
Our Greatest Achievements Include:
- Safeguarding bright futures for more than 22,000 vulnerable orphans in 9 countries. Our one-to-one sponsorship programme has a built-in school attendance requirement while covering the cost of food, housing, medical care, and learning materials.
- Pioneering technologically innovative infrastructure projects in Pakistan, like designing and building a 25-km embankment on the Chenab River in Pakistan. Protecting an entire community from being washed away, the embankment has held back the floods each year, including Pakistan’s worst flooding in a decade during its last monsoon season.
- Protecting the health of mothers and their children in war-torn Syria by running the only free maternity hospital in Idlib, Syria. By offering free medical care to vulnerable mothers and children, our staff at Al Imaan Hospital providing life-saving care to 100,000 patients every year.
- Quenching the thirst for the 2 million residents of the Gaza Strip by working with UNOCHA to purify Gaza’s water network. And now, our newest project involves building a large-scale desalination plant to provide daily access to clean water for 60,000 people across Gaza.
- Recovering lost livelihoods for vulnerable farmers in Gaza by planting 80,000 olive trees since 1991. The farming project provides each farmer with 30-40 prime olive trees so they can establish a vibrant, sustainable crop that yields not just food but income for generations.
- Restoring safe and secure residential spaces in Syria, like the construction of a new town with 1,000 newly constructed homes in Al Zahoor.
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Donor Care Advisor employer: Human Appeal
Contact Detail:
Human Appeal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Care Advisor
✨Tip Number 1
Familiarise yourself with Human Appeal's mission and values. Understanding their focus on humanitarian aid and sustainable development will help you connect with the organisation's goals during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common donor inquiries can prepare you to handle calls and emails with confidence and warmth.
✨Tip Number 3
Be proactive in demonstrating your passion for charity work. Share any relevant volunteer experiences or personal stories that highlight your commitment to helping others during interviews.
✨Tip Number 4
Network with current or former employees of Human Appeal if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Donor Care Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Donor Care Advisor. Familiarise yourself with Human Appeal's mission and values, as this will help you tailor your application to reflect your alignment with their goals.
Craft a Tailored CV: Highlight relevant experience in customer service or fundraising roles. Emphasise your communication skills and any previous work that involved engaging with donors or clients. Make sure your CV is clear, concise, and free of errors.
Write a Compelling Cover Letter: Use your cover letter to express your passion for humanitarian work and your desire to contribute to Human Appeal's mission. Mention specific experiences that demonstrate your ability to handle customer inquiries and generate support for charitable causes.
Show Enthusiasm: In both your CV and cover letter, convey your enthusiasm for the role and the charity sector. Mention your flexibility regarding shift patterns and your willingness to engage actively with donors, as this aligns with the part-time nature of the position.
How to prepare for a job interview at Human Appeal
✨Show Your Passion for the Cause
Human Appeal is all about making a difference, so make sure to express your genuine passion for humanitarian work during the interview. Share any relevant experiences or motivations that drive you to support charitable causes.
✨Demonstrate Excellent Communication Skills
As a Donor Care Advisor, you'll be engaging with donors regularly. Practice clear and warm communication, both verbally and in writing. Be prepared to showcase how you've successfully handled customer inquiries in the past.
✨Familiarise Yourself with the Organisation
Do your homework on Human Appeal's projects and achievements. Being knowledgeable about their work will not only impress the interviewers but also help you connect your skills to their mission effectively.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Donor Care Advisor, such as handling difficult donor inquiries or generating donations over the phone. Prepare examples from your past experiences that demonstrate your problem-solving abilities and customer service skills.
