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- Tasks: Deliver engaging training and support for Salesforce users across the organisation.
- Company: Join Human Appeal, a charity dedicated to abolishing poverty worldwide.
- Benefits: Enjoy 35 days of leave, employee discounts, and access to a wellbeing hub.
- Why this job: Make a real difference while enhancing user confidence in vital systems.
- Qualifications: Degree in relevant field and experience in user training or system support.
- Other info: Opportunity for career progression in a rewarding charity sector role.
The predicted salary is between 27000 - 37000 £ per year.
Here at Human Appeal we have an exciting opportunity for a Training & Adoption Coordinator to join our team based in Cheadle, Greater Manchester. This is a full-time role on an initial 1-year fixed term contract with a view to progressing to a permanent role. Salary £32,725 to £44,275 per annum depending on experience.
Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and advocating for our beneficiaries worldwide.
Role purpose
As Training & Adoption Coordinator, the successful candidate will play an integral role in supporting the effective adoption of Salesforce and related enterprise systems by delivering structured user training, maintaining enablement materials, and providing hands-on support to end users across the organisation.
Responsibilities
- Work with Salesforce Support Manager, Business Analysts and technical teams to deliver training and user enablement; support system changes and onboarding of new users; act as deputy to the Salesforce Support Manager to ensure continuity of service and a positive user experience.
- Focus on practical delivery of training and user enablement and contribute to overall system usage and data quality.
- Operate in a manner that enhances user confidence and reduces support tickets through effective training and documentation.
Benefits
- 35 days of leave
- Employee discounts and memberships
- Access to wellbeing hub
- Prayer facilities
- Opportunity to really make a difference
Key duties and responsibilities
- Users are trained and confident in using Salesforce and related systems
- High levels of system adoption following releases and enhancements
- Reduction in avoidable support tickets through effective training and documentation
- Training materials are current, accessible, and aligned to system changes
- Positive user feedback on training quality and support responsiveness
- Salesforce support services remain stable during the Support Manager’s absence
What we’re looking for
Education: Degree in Business, Information Systems, Education, or a related field (or equivalent practical experience); Salesforce certification (e.g., Salesforce Administrator) desirable but not essential; training/digital learning/change-related certifications an advantage.
Experience: 2–4 years’ experience in a user training, system support, digital enablement, or application support role; experience delivering training for CRM or enterprise systems (Salesforce highly desirable); experience supporting users in a global or multi-location organisation; ability to translate technical changes into clear, user-focused guidance; experience in service/support with multiple priorities; experience in not-for-profit or mission-driven organisations is beneficial.
Skills: Working knowledge of Salesforce or similar CRM platforms; ability to create training materials using PowerPoint, Word, Excel, video tools, and learning platforms; familiarity with ticketing tools (e.g., Jira Service Management, ServiceNow, Zendesk); comfortable with collaboration and documentation tools (SharePoint, Confluence, Teams, Salesforce Knowledge).
Language: Fluent written and spoken English; additional languages desirable in a global humanitarian context; passionate about international development sector.
This would be an ideal role for an experienced Training & Adoption Coordinator looking to make a difference in a rewarding role within the Charity Sector.
We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis. Please click 'apply' today to become our Training & Adoption Coordinator.
Training & Adoption Coordinator in Cheadle employer: Human Appeal
Contact Detail:
Human Appeal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Adoption Coordinator in Cheadle
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Training & Adoption Coordinator role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Training & Adoption Coordinator in Cheadle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Training & Adoption Coordinator role. Highlight your experience with Salesforce and any relevant training or support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Human Appeal. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Skills: Don’t forget to showcase your skills in creating training materials and your familiarity with CRM platforms. We love seeing examples of your work, so if you have any training documents or presentations, mention them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Human Appeal
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, functionalities, and how it can be used effectively in a training context. Being able to discuss specific examples of how you've used Salesforce or similar systems will show that you're not just familiar with the platform but also know how to leverage it for user training.
✨Prepare Training Scenarios
Think about practical training scenarios you might encounter in the role. Prepare to discuss how you would approach training different user groups, especially in a diverse environment. This will demonstrate your ability to tailor your training methods to meet the needs of various users, which is crucial for the Training & Adoption Coordinator position.
✨Showcase Your Communication Skills
As a Training & Adoption Coordinator, clear communication is key. Be ready to provide examples of how you've effectively communicated complex information to non-technical users. Highlight any experience you have in creating training materials or documentation, as this will be important for the role.
✨Emphasise Your Passion for Humanitarian Work
Since Human Appeal is a charity focused on humanitarian aid, it's essential to convey your passion for making a difference. Share any relevant experiences or motivations that align with their mission. This will help you stand out as a candidate who not only has the skills but also shares the organisation's values.
