At a Glance
- Tasks: Manage strategic customer relationships and optimise AI solutions for unique challenges.
- Company: Join Humaans, a cutting-edge HR tech company revolutionising workplace infrastructure.
- Benefits: Enjoy competitive pay, 25 days off, share options, and top-tier health coverage.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Be at the forefront of AI in HR tech and make a real impact.
- Qualifications: 4+ years in Customer Success or related roles, with a passion for AI.
The predicted salary is between 60000 - 80000 £ per year.
Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast, operating globally, and pushing into new boundaries. With Athena, our agentic AI layer, Humaans moves beyond data management into intelligent orchestration, connecting workflows across HR, IT, Finance, and Operations so organisations can act faster and with greater confidence, redefining how work gets done.
We work with ambitious teams across Europe and the US, from AI-native companies to established, high-growth organisations scaling internationally and through acquisition. These teams don’t buy software for features, they buy leverage—the ability to run faster, cleaner, and with more control as complexity compounds.
To date, we’ve raised $20m in venture funding from some of the most respected founders, operators, and funds in technology. If you have massive ambition and want to work on a hard problem, with a small team that moves fast, at a moment when the category is genuinely up for grabs – this is it.
The Role
- You’ll manage a portfolio of our strategic customers. But this isn't traditional CS, you'll be at the frontier of AI adoption in HR tech.
- Own the end-to-end customer relationship for strategic accounts, from onboarding through renewal and expansion.
- Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy our solutions.
- Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
- Use AI tools to draft QBR materials, summarise call transcripts, flag account risk signals, and build repeatable assets faster.
- Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).
- Build and execute success plans that tie platform usage and adoption to measurable business outcomes.
- Identify and close expansion opportunities across your portfolio, working closely with Sales on new logos.
- Act as the voice of the customer internally, closely collaborating with Product and Engineering to feed insights back and shape the roadmap.
- Develop playbooks, frameworks, and best practices for AI-enabled customer success as the function scales.
- Monitor account health proactively, mitigating churn risk before it materialises.
What We're Looking For
- 4+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS. If you’ve not worked in customer facing roles but have people ops experience specifically in helping companies to drive AI efficiency, we’d be keen to hear from you.
- Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
- Genuinely product-centric — you understand how software works, you're curious about what's under the hood, and you can translate technical capability into business value.
- AI-experienced — Has meaningfully changed how they work using AI, and can walk us through what they built, what broke, and what the outcome was.
- Commercial instinct — enough CS and commercial experience to navigate enterprise relationships, drive expansion, and have confident commercial conversations.
- Comfortable with pace and ambiguity — startup experience is a plus; you thrive when the playbook hasn't been written yet.
- Excellent communication — you can run a room, write clearly, and earn trust quickly with senior stakeholders.
- High ceiling — we care more about your trajectory and potential than your tenure.
This is an in-person role. Our team comes together in the office Monday through Thursday, while most of the team collaborates in person on Mondays, Tuesdays, and Thursdays.
Package & Benefits
- Market-leading compensation that reflects your value.
- 25 days paid time off each year plus public holidays.
- Share Options with 5-year exercise window so you don't feel pressure to exercise if you leave.
- Free Thursday lunches at HQ, quarterly team events, and company offsites.
- Top tier private coverage for health, vision and dental care.
- A new MacBook and tools you need to do your best work.
- Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary.
- Learning & development budget.
Why Join Humaans Today?
HR tech is having its AI moment and we’re positioned to own it. Humaans started as a next-gen HRIS taking on large incumbents in a massive market. We’ve since evolved into something even bigger: an AI platform that sits across workforce data and automates the operational layer of HR entirely; the natural progression of what we’ve been building toward.
The product is highly differentiated. It’s built around a structured workforce data model that makes AI reliable in an HR context, something no one else has gotten right. Customers notice the difference immediately.
We’re backed by Y Combinator, Lachy Groom, Moonfire, Frontline Ventures, and operators who’ve built some of the most consequential software companies of the last decade.
We’re a small team with an unapologetically high bar. It shows up in the product, in how we communicate, and in the standards we hold each other to.
Our Commitment to Diversity
At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Privacy notice
We care about your privacy. When you apply for a role at Humaans, we’ll collect and process your personal data as part of our recruitment process. This includes things like your CV, contact details, and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details, see our Privacy Policy.
Customer Success Manager employer: Humaans Software UK LTD
Humaans is an exceptional employer for those seeking to make a significant impact in the rapidly evolving HR tech landscape. With a strong focus on employee growth, we offer market-leading compensation, generous paid time off, and a commitment to learning and development, all within a collaborative and dynamic work culture. Our team thrives on innovation and diversity, providing a unique opportunity to work alongside industry leaders while shaping the future of AI in the workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Humaans Software UK LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Humaans Software UK LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Humaans Software UK LTD:Your cover letter is your chance to shine! Tell us why you want to work at Humaans Software UK LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Humaans Software UK LTD!
How to prepare for a job interview at Humaans Software UK LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
