At a Glance
- Tasks: Manage operations across multiple clinics, ensuring exceptional client experiences and team performance.
- Company: Join HUM2N, a leading clinic in longevity and regenerative aesthetics.
- Benefits: Enjoy competitive salary, performance bonuses, employee discounts, and ongoing learning opportunities.
- Other info: Dynamic role with significant career development potential in a growing business.
- Why this job: Be at the forefront of innovative health practices while driving business growth.
- Qualifications: Experience in premium medical aesthetics or private healthcare is essential.
The predicted salary is between 45000 - 50000 £ per year.
Multi-Site Practice & Operations Manager
Location
HUM2N Chelsea & HUM2N at Six Senses London
Salary
£45,000–£50,000 base (dependent on experience) + generous performance-related bonus (OTE £60-70k+)
Job Type
Full-Time On Site
About HUM2N HUM2N is a physician-led longevity, preventative medicine and regenerative aesthetics clinic operating across Chelsea and Six Senses London.
We combine advanced diagnostics, precision medicine, longevity therapies and regenerative aesthetics to deliver personalised, evidence-based programmes designed to optimise health, performance and healthy ageing.
As the business continues to grow, we are looking for a commercially minded and highly organised
Multi-Site Practice & Operations Manager to help drive the performance of our clinics, teams and client journeys.
Benefits of Working at HUM2N
- Annual Longevity Testing
- access to HUM2N’s advanced health and longevity assessment programme.
- Monthly Therapy Credit
- a monthly allowance to use across eligible HUM2N longevity and therapy services.
- Employee Discounts
- preferential access to selected HUM2N treatments, services and products.
- Learning & Development
- ongoing exposure to longevity medicine, regenerative aesthetics, precision health and emerging clinical innovation.
- Multi-Site Experience
- work across HUM2N Chelsea and HUM2N at Six Senses London.
- Performance-Related Bonus
- meaningful earning potential linked to agreed commercial and operational performance.
- Growing Business Environment
- the opportunity to play a central role in the continued development and expansion of HUM2N.
Role Overview This role sits at the centre of people, practitioner performance, client journey optimisation and commercial delivery.
Working closely with the CEO and service leads across Precision Medicine, Longevity Therapies and Regenerative Aesthetics, you will ensure our teams, diaries and systems operate efficiently, while delivering an exceptional client experience and strong commercial performance.
We are particularly interested in candidates from premium medical aesthetics, cosmetic dermatology, plastic surgery or private healthcare .
Key Responsibilities Multi-Site Operations & Performance
- Oversee daily operational performance across Chelsea and Six Senses.
- Manage rotas, practitioner availability, annual leave, sickness, lateness and staffing coverage.
- Run daily morning meetings to ensure teams and clinics are prepared and focused on the day’s priorities.
- Monitor practitioner diaries, utilisation, cancellations and available capacity.
- Identify operational issues early and implement corrective action.
- Produce regular operational and financial performance reporting for the CEO.
- Commercial & Client Journey Performance
- Drive performance against agreed clinic and service-line budgets.
- Optimise the client journey from consultation → treatment → rebooking → retention .
- Monitor conversion, rebooking, retention and practitioner utilisation.
- Ensure treatment plans and client opportunities are followed up effectively.
- Work with FOH, Concierge and practitioners to maximise appropriate treatment uptake and long-term client value.
- Build a commercially focused performance culture while maintaining clinical integrity and premium service.
- People & Team Leadership
- Line manage the FOH Lead and oversee FOH and Concierge performance.
- Support recruitment, onboarding and induction across clinical and operational teams.
- Conduct and coordinate 1:1s, probation reviews and performance conversations.
- Work with relevant service leads to manage practitioner performance.
- Ensure teams complete required training and consistently meet HUM2N standards.
- Foster a culture of accountability, professionalism and high performance.
- Integrated Services & Practice Development
- Work with the Aesthetics, Longevity Therapies and Precision Medicine Leads to improve service performance and integrate services around each client.
- Develop appropriate cross-referral pathways across HUM2N’s service lines.
- Ensure multidisciplinary client journeys are coordinated effectively.
- Support the development and expansion of HUM2N’s Practice Privileges model and new specialist services.
- Coordinate the operational onboarding and integration of approved visiting specialists and partners.
- Referrers, Partnerships & Client Experience
- Oversee the operational journey of clients introduced through key referrers and partnerships.
- Track referrals through consultation, treatment and ongoing engagement.
- Maintain high standards of communication, responsiveness and client experience.
- Oversee operational management of complaints and work with the Governance Lead on appropriate resolution and learning.
- Systems & Project Management
- Continually optimise booking, CRM, communication and practice-management workflows.
- Ensure leads, treatment plans and follow-up actions have clear ownership.
- Support the CEO with cross-functional projects involving different departments and service leads.
- Track actions, owners and deadlines and ensure agreed initiatives are implemented effectively.
Candidate Profile The ideal candidate will have
- Experience managing a premium private medical or medical aesthetics clinic.
- Strong commercial awareness and confidence working with revenue and performance KPIs.
- Experience managing practitioners, FOH teams, rotas and clinic capacity.
- Strong understanding of conversion, rebooking and client retention.
- Experience in recruitment, onboarding and performance management.
- Confidence holding clinicians and teams accountable for operational performance.
- Strong numerical, reporting and project-management skills.
- Excellent understanding of premium client service.
- A proactive, organised and performance-driven approach.
Multi-site experience is advantageous, but we will consider an exceptional senior Clinic Manager or Practice Manager ready to step into a broader multi-site role.
Remuneration
£45,000–£55,000 basic salary + generous performance-related bonus , linked to agreed commercial and operational KPIs including budget achievement, utilisation, conversion, rebooking and staff and client retention.
Multi Site Practice & Operations Manager employer: HUM2N
HUM2N is an exceptional employer, offering a dynamic work environment at our prestigious Chelsea clinic and HUM2N at Six Senses London. We prioritise employee growth through structured mentorship, ongoing professional development, and the opportunity to work alongside a multidisciplinary team dedicated to advancing aesthetic and longevity medicine. With competitive salaries, uncapped performance incentives, and a commitment to fostering a collaborative and innovative culture, we empower our practitioners to thrive in their careers while making a meaningful impact on patient health and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Site Practice & Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HUM2N.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HUM2N.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HUM2N, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Multi Site Practice & Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HUM2N.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HUM2N.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HUM2N. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HUM2N. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HUM2N
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HUM2N’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
