Clinic Manager

HUM2N is a healthcare brand which is the antidote to mainstream medicine. HUM2N launched in 2020 and currently operates out of a 4500 sq ft state-of-the-art, futuristic lounge in trendy Chelsea, London. At HUM2N, we use biology to understand your past, and cutting-edge science to transform your future. Health has traditionally been defined as “the absence of disease”, with traditional medicine solely focusing on treating symptoms. It’s time for a new era of healthcare. We believe healthcare starts when you’re healthy.

Our mission is to uncover the root causes, and resolve, prevent, and optimise our clients’ health to reach their true potential - no matter where they are on their journey. We do this through our personalised health programmes delivered by our physician-led team, cutting-edge therapies at our HUM2N Lounge, ongoing health expert support and through our powerful range of medical-grade supplements. The HUM2N lounge offers treatments such as cryotherapy, oxygen therapy, and IV injections including NAD and supernutrients. In the future, HUM2N will scale the lounges globally and provide B2B products to clinicians that HUM2N will train in our academy.

The Clinic Manager plays a critical leadership role in ensuring the seamless delivery of world-class healthcare and wellness experiences. This position is responsible for overseeing daily clinical operations, upholding regulatory and compliance standards, managing cross-functional teams, and contributing to strategic business growth. The ideal candidate is operationally meticulous, people-oriented, and thrives in a fast-paced, premium clinical environment.

• Manage day-to-day clinic functions, including rotas, scheduling (via Pabau), courier logistics, and front-of-house operations.
• Oversee client experience journeys, ensuring seamless and premium service delivery from start to finish.
• Maintain clinic systems and processes: cash handling, refunds, crisis management, and medical equipment checks (Cryotherapy, HBOT, Aesthetic devices).
• Monitor inventory and PO systems; manage incoming mail, deliveries, and test kit logistics.
• Ensure compliance with CQC and Health & Safety regulations, including infection control, risk assessments, audits, and staff record keeping.
• Rapidly address and resolve operational, IT, and facility-related issues.
• Uphold strict confidentiality and adhere to GDPR/Data Protection policies.

• Lead and manage the Concierge, Clinic, and Health Programs teams.
• Conduct performance reviews, set KPIs, and hold regular team 1:1s.
• Oversee scheduling, sickness and leave tracking, team handovers, and onboarding processes.
• Ensure training frameworks are in place and adhered to across all roles.
• Support appropriate recruitment, maintain operational coverage, and foster employee engagement.

• Maintain and update SOPs, ensure rota accuracy, and oversee site safety measures.
• Ensure CQC registration compliance, manage internal audits, and uphold infection prevention protocols.
• Handle clinical governance matters, including incidents, complaints, and significant event reviews.
• Manage Practice Privileges and Room Rental agreements.
• Manage the Risk Register and actioning/mitigating against findings.
• Manage Clinic Insurance Policies & ICO registration.
• Develop and implement clinical and operational policies and procedures to ensure compliance with relevant laws, regulations, and best practices.
• Ensure completion of patient feedback forms and satisfaction surveys.
• Comply with CQC regulatory framework to achieve ‘outstanding’ status.

• Bachelor's degree in healthcare management, business administration, or related field.
• Minimum of 3 years of experience managing a healthcare facility or clinic, preferably in functional health and medicine.
• Knowledge of healthcare regulations and compliance requirements, including CQC and COSHH.
• Strong leadership and management skills, with the ability to manage a team of diverse healthcare professionals.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with patients, partners, and staff.
• Experience with financial management, including budgeting, billing, and financial reporting.
• Knowledge of healthcare technology and software systems, including electronic medical records and practice management systems.
• High proficiency with clinic systems (e.g., Pabau, HubSpot, Microsoft 365).
• Passion for functional health and medicine and a commitment to providing the highest quality of care to patients.

As our Clinic Manager, you’ll work full-time — 5 days per week, 9:00 AM to 6:00 PM — as part of a supportive leadership team ensuring smooth day-to-day operations. Your schedule will follow a structured rotating pattern:

• You’ll always work Mondays, helping us start the week strong.
• You’ll be scheduled 5 days per week, with your 2 days off rotating to fit within the team’s overall coverage plan.
• Weekend coverage is shared with our management team — you’ll be part of the rotation to ensure we always have a senior team member on-site.
• When the Business Manager is off, you’ll be on-site to provide continuity and leadership.

£35,000 – £45,000 per annum, depending on experience and qualifications. Plus Bonus.