Operations, Specialist

The Opportunity Project managers believe that Nothing is Impossible when it comes to running our complex, high-value executive education programs and delight in providing a world-class experience to our corporate clients. Being both people and results focused, you create strong relationships and are not afraid to present in front of clients, but much of your work will be behind-the-scenes. Your skill and effort pay off each time your client is delighted with the program experience and outcomes.

This role offers the opportunity to join our accomplished team in a varied role with responsibility and purpose, alongside interesting people in a global company committed to career development. The primary location is Ashridge House, with hybrid flexibility for working from the London office or from home when suitable.

• You will be responsible for the smooth running of the projects from a practical, financial, and logistical perspective in delivering an excellent experience to our clients and participants alike.
• Project Management
  • Creating project activity plans and using these to ensure the delivery team understands deliverables, dates, progress, and risks.
  • Ensuring best practice standards are followed to maximize value, quality, and innovation.
  • Booking resources (people, venues, suppliers) and providing clear communication of information and expectations, contracting etc.
  • Scheduling and managing the execution of in-scope project activities and deliverables.
  • Creating and overseeing production of program portal and materials.
  • Overseeing work of project members and contributors to ensure quality.
  • Interpreting the project plan to identify logistical needs and dependencies, and opportunities for extra value.
  • Holding regular project progress meetings and reporting; tracking actions and holding people to account.
  • Ensuring project debriefs take place, feedback is gathered and used, and learnings are incorporated to improve quality, satisfaction, and learning.
• Financial Management
  • Advising sales team on how to create accurate budgets with the client at contract stage.
  • Running the project budget, monitoring spend vs plan to keep within budget, and working closely with Faculty (program director).
  • Keeping internal systems (including Salesforce) up-to-date and accurate.
  • Cost management – tracking and paying adjuncts and suppliers.
  • Revenue management – raising invoices and ensuring timely payment, marking work complete for financial accounting.
  • Active financial management – suggesting and implementing ways to reduce costs and increase margin.
• Client & Stakeholder Management
  • Building trusted relationships with clients, understanding their needs and objectives, being an ambassador for the client internally.
  • Being expert at project delivery, briefing clients on standard project delivery stages, opportunities and standards pre and post-sale to reassure of our credentials and build trust.
  • Providing regular progress updates via reports and meetings so client is informed and satisfied, and queries and issues are addressed promptly.
  • Suggesting other product opportunities within Hult Ashridge where appropriate, to renew and grow business.
  • Building professional relationships with internal stakeholders – faculty, adjuncts, and other teams – to share knowledge, needs, and best practice.

You are inherently positive and solution-focused. You are naturally organized and efficient with attention to detail. Your work is always of the highest quality, and you go above and beyond to deliver an excellent experience for clients. With strong people skills, you build strong and effective relationships and enjoy working confidently with senior clients and colleagues. Confident in liaising with and presenting to clients and managing expectations as required. You enjoy working independently but also have a team mindset. You are agile, tech-savvy and thrive in dynamic, entrepreneurial environments. You are naturally motivated, take ownership, and work closely with your team. When a job is done, you start thinking “how can we do this better next time?” You are a decision maker with the ability to recognise when to defer and when to act.

• Bachelor’s Degree or equivalent experience.
• Project Management or equivalent experience, preferably working with B2B clients.
• Hospitality or other customer service experience is highly valued.
• Confident with technology; ideally Zoom, Microsoft Teams, Salesforce and Opera.
• Business and commercial acumen; understanding of contracts and budgets.
• Excellent communicator and works well in a team.

• Have strong personal drive and energy.
• Possess an entrepreneurial spirit with a “nothing is impossible” mindset.
• Be excited by having ownership and autonomy.
• Enjoy working in a fast-paced, results-driven environment.
• Be passionate about learning, language and being a change-maker.

The main office is at Ashridge House. We work a hybrid style: four days at Ashridge House (Mon–Thurs) with the option to work from home on a Friday. If your clients are on site at Ashridge, you will be on site and may travel more often as needed.

• Office gym & yoga studio.
• Cycle scheme.
• Private Medical Insurance.
• Private pension scheme managed by Aviva.
• Loan for annual travel passes.
• Employee Assistance Programme.

HULT ASHRIDGE is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.