At a Glance
- Tasks: Manage data and reporting to support fundraising and alumni engagement efforts.
- Company: Join the University of Hull, a diverse and inclusive community.
- Benefits: Competitive salary, hybrid working, and hands-on training in industry-standard systems.
- Other info: Collaborative team environment with opportunities for professional growth.
- Why this job: Make a real impact on philanthropy while developing your data skills.
- Qualifications: Experience in data management and a passion for learning new systems.
The predicted salary is between 33002 - 38784 £ per year.
We are committed to equality, diversity and inclusion, creating a community where colleagues feel respected and valued. We aim to reflect the diversity of our students and communities, and to strengthen our university through collaboration and diverse perspectives, across all roles at the University.
We are looking to recruit a CRM and Data Officer to support our busy and ambitious Philanthropy and Alumni Engagement team as we prepare for our first major fundraising campaign. High quality data, insight and reporting underpin effective fundraising and alumni engagement, and this role will be central to maximising the value of our newly implemented CRM, Salesforce Education Cloud. The postholder will act as a data champion for the department, maintaining data quality and governance while producing dashboards and reports that drive evidence-based decision making. Working closely with fundraisers, alumni engagement colleagues and central product teams, the CRM and Data Officer will help translate business needs into actionable insight that directly supports fundraising strategy and planning.
Founded in 1927, the University of Hull has a long and proud history. Through our teaching, research and civic engagement, we are helping to shape and deliver the future prosperity of our region and far beyond. Our global alumni community, now numbering more than 190,000, is an integral part of our community. The Philanthropy and Alumni Engagement team is the link between the University and our alumni and supporters, providing bespoke engagement opportunities that build connections and raise philanthropic funding.
If you’re passionate about utilising data and systems to support the impact of philanthropy, and enjoy turning insight into action, this could be the role for you. In this varied and rewarding role, you’ll champion the value of high-quality data, reporting and CRM usage across Philanthropy and Alumni Engagement, helping colleagues make informed decisions. Working closely with both technical and non-technical teams, you’ll turn complex data into clear insight that supports ambitious philanthropy and alumni engagement goals.
What you’ll be doing
- Oversee data management and reporting across Philanthropy and Alumni Engagement to support effective fundraising and alumni engagement.
- Maintain high standards of data quality, integrity and compliance (including UK GDPR) across Salesforce, Marketing Cloud and related systems.
- Analyse and segment large alumni and donor datasets to support targeted communications, campaigns and planning.
- Produce real-time dashboards and regular and ad‐hoc reports using Salesforce Education Cloud and CRM Analytics to enable evidence‐based decision‐making.
- Work with the Head of Operations and Planning to design and maintain dashboards, uphold data governance, and support annual external data returns.
- Collaborate closely with fundraisers, operations colleagues and central product teams to improve systems, reporting capability and data flows.
- Work in a delivery pod with a Salesforce Developer, translating business needs into clear technical requirements.
- Build strong relationships with technical and non‐technical stakeholders, helping bridge the gap between insight needs and technical delivery.
- Champion the value of data and insight in supporting ambitious philanthropy and alumni engagement programmes.
What we’re looking for
- Substantial experience in data management, handling and reporting, with a clear understanding of data quality and governance.
- Strong digital literacy, with confidence using Microsoft Office applications, CRM systems, and data visualisation or automation tools.
- Experience with Salesforce and CRM Analytics is desirable, but not essential, where there is clear curiosity and the ability to learn new systems quickly.
- A proactive, self‐motivated approach to personal and professional development and continuous process improvement.
- A collaborative team player, able to adapt their communication style and build effective relationships with a range of internal stakeholders.
- High levels of initiative and problem‐solving skills, with confidence exploring, shaping and embedding new technologies within a developing operational environment.
What you’ll gain
- The opportunity to strengthen and inform all aspects of our fundraising and alumni engagement goals.
- Hands-on training in industry standard systems, including Salesforce Education Cloud and CRM Analytics.
- Direct experience working within a fundraising and alumni engagement function, delivering real impact through philanthropy and engagement opportunities.
- The chance to join a supportive and collaborative team environment, with genuine opportunities to learn and develop professionally, alongside a programme of ongoing digital infrastructure developments.
This is an exciting opportunity to develop your expertise in working with data and systems and make a meaningful contribution to the long‐term success of the University of Hull’s philanthropy programme.
Working arrangements
The post is offered on a hybrid basis, with colleagues spending a minimum of two days per week working on site. Flexibility will be needed, though, with some evening and weekend working required to support events and other activities. In return, we offer flexible and hybrid working options for the right candidate and welcome applications from a diverse range of individuals as part of our commitment to an inclusive workplace.
To apply
All applicants should submit a CV and covering letter. Shortlisted applicants will be invited to interview, which will include a short test. Interviews will be held w/c 6 July.
Please note, the covering letter is uploaded on the same screen as uploading the CV. After uploading the CV, click “Select File” again and upload the covering letter.
Want to learn more?
For any informal queries relating to this role, please contact Abbey Ward (Head of Operations and Planning) via email. We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested in this role, please submit your application as early as possible.
CRM and Data Officer employer: Hull Limited.
The University of Hull is an exceptional employer, offering a collaborative and inclusive work culture that values diversity and fosters professional growth. As a CRM and Data Officer, you will have the opportunity to make a meaningful impact on our ambitious fundraising and alumni engagement goals while benefiting from hands-on training in industry-standard systems like Salesforce Education Cloud. With flexible working arrangements and a supportive team environment, this role is perfect for those looking to develop their expertise in data management and contribute to the university's long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Data Officer
✨Tip Number 1
Get to know the company! Research the University of Hull and its Philanthropy and Alumni Engagement team. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to data management and CRM systems. Think about how your experience aligns with the responsibilities of the CRM and Data Officer role, and be ready to share specific examples that demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity. Make sure to submit your CV and covering letter early to avoid any last-minute stress!
We think you need these skills to ace CRM and Data Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM and Data Officer role. Highlight your experience with data management and any relevant tools like Salesforce. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about data and philanthropy. Share specific examples of how you've used data to drive decisions in previous roles.
Showcase Your Team Spirit:We love a collaborative spirit! In your application, mention experiences where you’ve worked closely with both technical and non-technical teams. This will show us that you can bridge gaps and build strong relationships.
Apply Early!:Don’t wait until the last minute to apply. The sooner you submit your application through our website, the better! It gives us more time to review your materials and consider you for the role.
How to prepare for a job interview at Hull Limited.
✨Know Your Data
Make sure you brush up on your data management skills before the interview. Familiarise yourself with concepts like data quality, governance, and how to use CRM systems effectively. Being able to discuss your experience with data handling and reporting will show that you're ready to take on the responsibilities of the CRM and Data Officer role.
✨Showcase Your Technical Skills
If you've worked with Salesforce or any CRM analytics tools, be prepared to talk about it! Even if you haven't used these specific systems, highlight your digital literacy and willingness to learn new technologies. This will demonstrate your proactive approach and adaptability, which are key for this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work collaboratively. Think of examples where you've turned complex data into actionable insights or improved processes. This will help you illustrate your capability to bridge the gap between technical and non-technical teams.
✨Engage with the Team's Mission
Research the Philanthropy and Alumni Engagement team's goals and values. Be ready to discuss how your skills can contribute to their mission of enhancing fundraising efforts. Showing genuine interest in their work will set you apart and demonstrate that you're a good cultural fit for the team.
