visitor experience assistant

Ref:

HCAL/25/00154

Full Time Equivalent Salary (based on a 37 hour working week):

£ £24796

Hours:

various

Location:

Hull Maritime Museum, Hull; The Ferens Art Gallery, Hull Culture & Leisure, Hull HU1 3RA

Contract Type:

Fixed Term

Organisation:

Hull Culture & Leisure

Closing date:

12 January 2026

Short listing Date:

16 January 2026

Interview Date:

26 January 2026

For an informal discussion please contact:

Haley Killingbeck

Contact Telephone:

We are looking for someone who has a passion for museums and culture and want to make every visitor feel special.

Visitor Experience Assistants are responsible for all aspects of visitor care, security and cleaning within the museums.

The successful candidates will be:

• Able to demonstrate an excellent understanding of customer care practices and a passion for making Hull Museums, Spurn Lightship and Ferens Art Gallery accessible to everyone.
• Be competent in the completion of paperwork and administrative records.
• Able to demonstrate a high level of flexibility and the ability to work overtime (over 7 days and evenings) according to the needs of the service.
• Experienced in teamwork, customer care and the use of fire and intruder systems.
• Experience in cash handling.
• Skilled in dealing with the public on a face to face basis and over the phone.
• Able to lift and handle a range of objects including heavy and/or fragile objects and artefacts.
• Able to stand and walk for prolonged periods throughout the day.

Above all the candidate must have an enthusiasm for serving the public, demonstrate a flexible approach to working and care about museums and culture.

Most importantly we are looking for people who want to get involved and help further develop the museums in the city, making them exciting and rewarding places to visit and work.

Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull Culture and Leisure Ltd reserve the right to close any recruitment campaign before the advertised closing date.

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