At a Glance
- Tasks: Be the friendly face of our leisure centre, providing excellent customer service.
- Company: Join Hull Culture & Leisure, the largest employer in Hull's leisure sector.
- Benefits: Enjoy competitive pay, generous leave, and career development opportunities.
- Other info: Flexible hours available, perfect for students looking to balance work and study.
- Why this job: Make a positive impact on customers while thriving in a dynamic environment.
- Qualifications: Customer service experience and proficiency with booking systems are essential.
The predicted salary is between 24796 - 25583 £ per year.
We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including a generous annual leave allowance, on-the-job training opportunities and career development.
Job Description Summary:
Join our team and be the welcoming face of our leisure centre! We are looking for a friendly, organised, and customer-focused Receptionist to provide an excellent front-of-house service to our customers and visitors. This is a varied role where you will help create a positive customer experience while supporting the day-to-day operation of a busy leisure facility.
Key Responsibilities
- Deliver a professional, welcoming reception service to customers and visitors.
- Handle enquiries, bookings, and customer information efficiently.
- Process payments and maintain accurate financial records using electronic payment systems.
- Create and update customer records on our booking and management systems.
- Provide administrative and clerical support to managers and centre staff.
- Respond to customer queries and complaints in a courteous and professional manner.
- Communicate effectively with customers and colleagues, including use of the public address system when required.
- Promote safeguarding, equality, diversity, and inclusion at all times.
What We're Looking For
- Excellent customer service and communication skills.
- Experience using computerised booking, payment, or customer management systems.
- Confidence handling cash and electronic payments accurately.
- Strong organisational and administrative abilities.
- Ability to work well under pressure and prioritise tasks in a busy environment.
- A positive, professional, and team-focused approach.
Qualifications & Experience
- Customer Service NVQ Level 2 or equivalent customer service experience.
- Experience using computerised booking and payment systems.
- Experience processing electronic payments.
What We Offer
- A dynamic and customer-focused working environment.
- Opportunities to develop your skills within a leading leisure service.
- Flexible working patterns to support the needs of the service.
If you enjoy helping people, thrive in a busy customer-facing environment, and want to be part of a passionate leisure team, we'd love to hear from you.
Role and Purpose
To provide a courteous, polite and responsive reception, enquiry and booking service for customers and visitors which promotes a professional image at all times.
Principal Accountabilities:
- To promote and safeguard the welfare of children, young people and/or vulnerable adults.
- Provide an effective reception service for customers to assist them in making choices about products and services.
- To communicate effectively with all members of staff when dealing with customer enquiries and requirements.
- To provide efficient clerical and administrative support for managers.
- To efficiently process customer details and create accurate database records.
- To properly receipt and account for customer payments.
- To communicate clearly and concisely with staff and customers using the internal Public Address System.
- There may be a requirement to change the shift/working pattern of the post to meet the needs of the service.
- You may be required to undertake duties associated with a lower graded position.
- The Health and Safety at Work etc. Act 1974 places responsibilities for health and safety on Hull Culture and Leisure.
Benefits of Working for Hull Culture & Leisure:
- A competitive salary.
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Initially 23 days annual leave depending on length of service.
- Career development and learning experiences from a range of training courses.
- Supportive and forward-thinking culture.
- Great career development opportunities.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer.
Receptionist employer: Hull Culture and Leisure
Hull Culture and Leisure is an excellent employer that prioritises employee well-being and professional growth. With competitive pay, a generous LGPS pension scheme, and 23 days of annual leave, staff enjoy a supportive work culture that values training and development opportunities. Working in a vibrant environment across cafes and bars, employees can take pride in delivering quality service while being part of a community-focused organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hull Culture and Leisure and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hull Culture and Leisure that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hull Culture and Leisure.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hull Culture and Leisure get a sense of who you are beyond your experience!
How to prepare for a job interview at Hull Culture and Leisure
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hull Culture and Leisure and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
