At a Glance
- Tasks: Supervise the Heritage Assistant team and ensure top-notch customer service at our cultural sites.
- Company: Join Hull Culture & Leisure, the largest employer in leisure and culture in Hull.
- Benefits: Enjoy competitive pay, generous leave, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Make a real impact in preserving heritage while gaining valuable experience.
- Qualifications: Leadership skills and a passion for culture and heritage are essential.
The predicted salary is between 32000 - 40000 £ per year.
We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including a generous annual leave allowance, on the job training opportunities and career development.
Job Description Summary:
ROLE AND PURPOSE
To undertake the day to day supervision of the Heritage Assistant team including allocating duties, monitoring performance & standards, completing all building related security procedures, training new staff and undertaking all of the Heritage Assistant duties as required. To supervise the day to day running of any one or all of the Heritage sites as required according to the needs of the service. To maintain the level of service provided throughout the year, working overtime as necessary. To be responsible for the day to day security of the service & collections & ensuring all practices & procedures are carried out.
PRINCIPAL ACCOUNTABILITIES:
- To promote and safeguard the welfare of children, young people and/or vulnerable adults.
- To supervise a security service during the day and evening for the Museums / Art Gallery, ensuring intruder, emergency, fire and security procedures are followed.
- To provide a 365 days a year, 24 hour callout response service to all alarm activations to cover all of the Heritage sites & stores.
- To be part of an emergency response team within the Heritage section.
- To undertake and manage the Heritage Assistant team to prevent nuisance, damage, vandalism, theft or tampering with the exhibits.
- To create and maintain security procedures and ensure they are carried out.
- To provide operational and logistical support / assistance as required to the management and professional teams.
- To provide the highest level of customer experience.
- To understand and deliver to the needs and aspirations of a diverse range of customer groups.
- To supervise the Heritage Assistant team to deliver the highest quality service.
- To respond efficiently and effectively to day to day problems as they occur.
- To oversee and control the various site sales areas.
- To undertake the supervision of the buildings cleaning and maintenance of any equipment.
- To set up and manage lighting and Audio Visual equipment as needed.
- To deal with deliveries and manage visiting contractors.
- To make recommendations to improve the effectiveness of the service.
- To provide a security service to prevent nuisance, theft, vandalism or damage.
- To identify & deal with any issues, cleaning or maintenance within the sites.
- To undertake cleaning duties throughout the various sites.
- To train Heritage Assistant staff in procedures and practices of the Heritage Service.
- To adhere to health and safety responsibilities as outlined in the Company’s Corporate H&S policy.
Benefits of Working at Hull Culture & Leisure:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service, plus public holidays and additional days off
- Career development and learning experiences from a range of training courses
- Supportive and forward-thinking culture
- Great career development opportunities
We are committed to increasing diversity, equality, and inclusion within our workforce. We encourage people from all backgrounds to apply.
Heritage Supervisor-2 employer: Hull Culture and Leisure
Hull Culture & Leisure is an exceptional employer, offering a supportive and forward-thinking work culture that prioritises employee development and well-being. With competitive salaries, generous annual leave, and a commitment to diversity and inclusion, employees can thrive in their roles while contributing to the vibrant heritage of Hull. The opportunity to engage with the community and enhance cultural experiences makes this position not only rewarding but also meaningful.
