Duty Team Leader

We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including a generous annual leave allowance, on-the-job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.

ROLE AND PURPOSE

To provide supervisory management during the designated shift for effective daily running of the facility. Responsible for carrying out the shifts operational health & safety systems and procedures, following the procedures in place and ensuring other staff on site do the same. Supervising the staff on shift and responding to customer enquiries, passing on issues that cannot be dealt with to the Leisure Manager or Assistant Leisure Manager. Ensuring that the site is maintained in a clean and tidy manner and equipment is stored and handled safely and complying with health and safety legislation. Acting as the frontline face of the service to the public. Supporting the site management team with administrative tasks, reporting back any issues encountered on shift and efficient record keeping.

PRINCIPAL ACCOUNTABILITIES:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults.
• To provide supervisory site management during the designated shift coordinating the operational and front-line delivery of activities and events within the facility, effectively conducting operational procedures and system checks in accordance with established QTP schedules, recording and monitoring results to ensure compliance with mandatory requirements. Provide effective communication to the management team, by reporting incidents and accidents as appropriate. Providing reports to the Leisure Managers of any issues encountered whilst on shift including staff absences or poor performance on contractors or cleaners. Contribute to new staff induction processes and supervising work placements. Assist the management team when required with the preparation of team rotas and working arrangements. Call round to try and secure cover for any staff absences encountered whilst on shift.
• To ensure that the site management provides a high level of customer care and staff are responsive to customer needs and that promotional and customer information points are maintained to a high standard to provide accessible information for customers.
• Opening and closing the building during the shift, escalate, record and inform line management of any serious incidents. Willingness to be contacted out of hours in emergencies by Civic 1 on a best endeavours basis, or for emergency planning purposes in relation to rest centre provision.
• To be responsible for the operational health and safety tasks during the designated shift, including evacuation procedures, accident reporting, adherence to risk assessments and associated control measures and operational policies and procedures. Oversee the delivery of any activity/events ensuring the safety of the public, staff and other users of the facility. Support the management team and contribute to the review and updating of risk assessments, COSHH Assessments and monthly reports (Health and Safety). Carry out responsibilities allocated through the facility management system ‘Quality Through People’.
• To be responsible for the safe set up and delivery of programmed activity against the publicised programme during the shift, ensuring equipment is assembled/dismantled safely and activities and events are run in a safe and timely manner. Responsibilities include taking bookings from customers. Working with schools, clubs and other organisations using the facility. Ensuring the website is updated with any changes by notifying the relevant person to make the changes. Preparing a quote for a customer booking against the publicised price list or following up on payments owed. Briefing Leisure Managers on activities and events, utilisation and income yield.
• To ensure that the site is maintained in a clean and tidy manner at all times, and property maintenance issues are reported through the correct council channels promptly. Check stock levels and where requested/approved make re-orders.
• To ensure the ice is cut to a high standard using the facilities Zamboni and associated equipment, and carrying out basic serving tasks (Arena only).
• To be responsible for daily, weekly and monthly plantroom procedures whilst on shift to include supervision of chemical deliveries.
• Cash handling and some cover of reception duties over short periods or when cover is required, responsible for cashing up of monies and providing banking reports.
• Able to change site to cover other shifts when requested, subject to the needs of the service and to cover annual leave and other absences. Available and flexible to work unsociable hours including evening and weekends as required by the service in accordance with shift arrangements. Working as a team to plan holiday cover and maximise resources.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the company. In addition to the Company’s overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Company’s Corporate H&S policy.

Benefits of Working for Hull Culture & Leisure:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New Year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer. Online searches, including social media, may be carried out as part of the recruitment process.