Library & Information Manager

We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including a generous annual leave allowance, on-the-job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.

Job Description Summary:

ROLE AND PURPOSE

To ensure the effective operation and management of library sites and ensure the required resources are in place to provide high-quality services and facilities that encourage library usage and support skills development and general well-being. Manage staff, provide coaching and support to customers, library staff, and partner organisations promoting library services to all relevant groups and the general public. To help support and deliver the frontline services as and when required due to service and staffing demands, which may include processing Blue Badge and bus pass applications and car parking permits. To encourage and actively promote library initiatives, partnerships, etc. i.e. economic growth in Hull by promoting enterprise development, self-employment and business start-up in community venues and at events. Proactively identify and engage in service improvements making recommendations to senior managers to improve overall customer service, client support or working practices, and to generate income to sustain provision, this includes listening and acting on feedback from clients and customers.

PRINCIPAL ACCOUNTABILITIES:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults.
• To stimulate interest in library initiatives and services, e.g. business start-up, self-employment, and enterprise, responding to enquiries from residents of all ages by providing a comprehensive information, advice and guidance service. Demonstrating and promoting the use of library facilities, services and resources, e.g. Business Lounge, Makerspace, e-services, self-service functions, etc.
• Work with individuals and organisations to arrange and deliver proactive, enthusiastic sessions and activities to engage people in library initiatives and activities for children and people of all ages and abilities, e.g. Scared of Mice, Workclubs, craft sessions etc. and encourage learning and skills development. Organise and deliver specific activities and promotions such as workshops, events and activities in the workplace or at other venues.
• To take action as necessary to ensure all enquiries are handled supportively and appropriately in line with agreed procedures and are escalated at the appropriate point to the appropriate person or organisation that can provide expert knowledge and support.
• To maintain an up-to-date knowledge of library initiatives, services, information sources, processes and changes in how services are delivered on the front line. To be conversant with relevant legislation, information leaflets, application forms, stock, information resources and wider services available to support residents of all ages.
• To maintain accurate records of services provided, updating information on a variety of systems including the Library Management System (SIRSI) and all other systems required to fulfil the role or tasks.
• To be proficient in the use of IT systems, resources and tools to ensure high standards of customer service, including enabling customers to be self-sufficient in IT.
• To be polite and professional at all times, providing a caring, listening service, making unprompted extra efforts to demonstrate an understanding and responsiveness to customers’ requirements, whilst recognising the diversity of their needs.
• To be responsible for the collection of monies due to the Company ensuring that this is done efficiently and accurately in order to maximise Company income.
• Proactively identify service improvements making recommendations to senior managers to improve overall customer service.
• To provide line management, coaching, mentoring and development activities applicable to the role to other staff, volunteers, apprentices, partners and people on work experience.
• To contribute towards the delivery of flexible and responsive services, covering counter duties, Blue Badge appointments and support to staff as required.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the company.

Benefits of Working of Hull Culture & Leisure:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New Year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer.