Leisure Assistant (Lifeguard)

We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including a generous annual leave allowance, on-the-job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.

Job Description Summary:

Are you passionate about customer service, safety, and helping people enjoy an active lifestyle? We are looking for enthusiastic and motivated Leisure Assistants to join our team across our leisure facilities. As a Leisure Assistant, you will play a vital role in providing a safe, clean, and welcoming environment for all customers. Working as part of a team, you will supervise swimming pools and public areas, support the delivery of activities, maintain facility cleanliness, and respond confidently to emergencies when required.

Key Responsibilities:

• Supervise swimming pools and public areas to ensure customer safety.
• Provide excellent customer service and act as a first point of contact for enquiries.
• Carry out pool rescues, first aid, and emergency procedures when required.
• Maintain high standards of cleanliness throughout the facility.
• Set up, check, and store sports and leisure equipment safely.
• Complete accident, incident, and inspection records accurately.
• Promote safeguarding and support the welfare of children, young people, and vulnerable adults.
• Work flexibly to meet the needs of the service, including shifts, evenings, weekends, and holidays.

About You:

• Hold a current National Pool Lifeguard Qualification (NPLQ), or be willing and able to undertake the 7 days training course.
• Be confident working with customers and as part of a team.
• Have strong communication skills and the ability to remain calm under pressure.
• Be physically capable of carrying out pool rescues and handling sports equipment.
• Be committed to maintaining a safe and enjoyable environment for all users.
• Demonstrate an understanding of safeguarding responsibilities and customer care.

What We Offer:

• Full training and ongoing professional development.
• A varied and rewarding role in a busy leisure environment.
• The opportunity to make a positive difference to customers and the local community.
• A supportive and inclusive team culture.

Please note: This role involves working in swimming pool environments with high temperatures, humidity, and occasional exposure to noise and cleaning chemicals. An Enhanced DBS check, including Children's Barred List check, will be required for the successful candidate.

Apply today and help us create safe, enjoyable experiences for our customers every day.

Multiple part-time positions across the city, hours ranging from 10 hours to 18.5 hours. Casual positions may be available for the right candidates.

ROLE AND PURPOSE:

Working in a team to provide a safe environment through the effective supervision of all customers using the swimming pools and all other areas of the facility. To provide a high standard of cleanliness and customer care so that customers may enjoy or partake in their appropriate activity or sport.

PRINCIPAL ACCOUNTABILITIES:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults.
• To effectively supervise swimming pools and public areas in accordance with the standard operating procedures to prevent accidents and difficult situations arising.
• To control the behaviour of bathers to create the right atmosphere and to maintain good customer relations.
• To be the point of initial contact with customers giving advice, responding to enquiries and dealing with minor complaints effectively.
• Ensure only legitimate access to swimming pools and any other facility or equipment, to ensure the continued safety of individuals or groups.
• To perform rescues in the event of an emergency, administer first aid and/or life support to person(s) in difficulty to maintain their physical welfare.
• Provide accurate and factual records of any accident or incident for further investigation.
• To provide and maintain high standards of cleanliness in all areas of the facility and complete inspection records as required.
• To erect and check equipment properly ensuring it is safe for use by customers and has been provided on time according to the activity programme. Secure equipment and store after use.
• To attend training sessions and practice skills on a regular basis to maintain lifeguard competency.
• There may be a requirement to change the shift/working pattern of the post to meet the needs of the service and match customer demands at short notice; therefore, there is a requirement for flexibility.
• You may be required to undertake duties associated with a lower graded position in order to ensure continuity and consistency of the service provided which is outside the scope of your normal duties, providing adequate training has been given.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the Company. In addition to the Company’s overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Company’s Corporate H&S policy.

Compensation Grades: GRADES 2.

Pay Ranges: £24,796.00 - £24,796.00

Benefits of Working for Hull Culture & Leisure:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New Year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer.