Catering Operations Supervisor - Museums & Venues

We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including, a generous annual leave allowance, on the job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.

Job Description Summary:

ROLE AND PURPOSE

To efficiently manage the day-to-day delivery of a customer focussed high quality Catering service at various venues across the Company taking responsibility for the customer feedback, food and service quality and staffing resources. To undertake hands-on practical food preparation, cooking and presentation of food and snacks ensuring compliance with Food Hygiene, Licensing and Health and Safety legislation and codes of practice. Deliver staff training and development alongside supervision and monitoring. To ensure the provision of excellent customer care to all visitors and professional advice to all visitors and clients in respect of any catering provision and support the Hospitality Officer/Business Development Officer as required.

PRINCIPAL ACCOUNTABILITIES:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults.
• Effectively supervise the day-to-day delivery of the Museums Catering provision at various café venues across the organisation ensuring that the services are prepared and set up to the highest standards and that all necessary resources and equipment are in place ensuring effective delivery of excellent customer services.
• Provide hands-on practical expertise including the preparation, cooking and presentation of food and snacks at a variety of venues in strict adherence to Food Hygiene, Licensing and Health and Safety legislation and codes of practice.
• Ensure the Museums Catering operations comply with all relevant health and safety legislation, licensing, and food safety conditions. Developing and ensuring compliance with risk assessments, inventory checks, policies and operational procedures designed to improve and support service delivery in pursuit of excellence.
• Assist the Hospitality Officer/Business Development Officer with the effective monitoring of delegated revenue budgets ensuring that the services under the post holder’s control meet their financial and other performance targets, achieve Value for Money, and identified income targets.
• Responsible for ensuring procedures for the security, handling, banking, and accounting for monies and keys are adhered to in line with the Company’s financial procedures as appropriate.
• Conduct regular checks of kitchen and food service equipment in accordance with specified procedures to ensure all equipment is in safe working order and complies with relevant regulations.
• Seek customer feedback and assist in devising and costing new and creative menus for the food and snacks services at the venues to maintain and drive-up profitability.
• Build effective relationships with venue Management teams to ensure museums catering best practice is in place and managed across the organisation.
• Ensure that all stocks including those for re-sale are properly ordered, controlled, and monitored in line with procurement policy to ensure value for money in all transactions.
• Assist in the preparation and amendments of staff rotas as required and working arrangements to effectively meet the needs of the service, ensuring deadlines are achieved with maximum efficiency and minimum costs.
• Ensure that all paperwork, transfer notes, invoices to clients etc. are kept up to date and undertake simple administrative tasks as required.
• Assist in the effective performance management of staff within the catering team contributing to staff development plans to ensure team members are competent, well trained, informed highly productive and able to provide an excellent customer service.
• Assist in recruitment, probationary, absence management and disciplinary procedures in line with company policy.
• As a key holder be responsible for the security of the venues as and when required and leading on the evacuation of venues as required.
• Act as Duty Manager overseeing the delivery of events as required.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the company. In addition to the Company’s overall duties, the post holder has personal responsibility for their own health and safety and that of other employees; additional and more specific responsibilities are identified in the Company’s Corporate Health and Safety policy.

Compensation Grades: GRADES 5.

Pay Ranges: £26,824.00 - £29,064.00

Benefits of Working of Hull Culture & Leisure:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer.