At a Glance
- Tasks: Lead initiatives to amplify patient voices and improve health care experiences.
- Company: Join Hull CVS, a charity dedicated to community empowerment and support.
- Benefits: Enjoy 25 days holiday, health plan, and a fun work environment.
- Other info: Flexible hours and a supportive team culture await you.
- Why this job: Make a real difference in health care while growing your skills.
- Qualifications: Strong communication skills and passion for community engagement.
The predicted salary is between 30900 - 36989 £ per year.
Location: The Strand, 75 Beverley Road, Hull. Contract: Fixed term until Spring 2027
Are you passionate about giving people a voice and ensuring people receive the best health and social care? If so we have an exciting opportunity for you to join our Healthwatch East Riding team. Healthwatch has a wide remit and has a number of legal powers to help ensure that patient and public voice is at the heart of how health and care services are designed and delivered.
In this role, you will collaborate closely with members of the public and key stakeholders to ensure that the experiences of those using health care services drive meaningful improvements. As a Patient Experience Manager you will provide strategic and operational leadership to ensure the local Healthwatch service effectively acts as the independent consumer champion for health and social care services in their area. You will need to be able to converse with a wide range of stakeholders and have the ability to present projects, feedback and recommendations at a variety of meetings.
You will be responsible for the day-to-day operations of Healthwatch, managing staff and volunteers, and ensuring the organisation meets its contractual and statutory obligations.
About Us Hull CVS is a registered charity, established over 40 years ago to support local charities and causes. We are at the forefront of sector development, community empowerment and volunteering initiatives in Hull. Through our subsidiary, Meeting New Horizons, we extend our reach across the wider Yorkshire and Humber region, ensuring that our community projects positively impact more lives.
At our core, we aim to empower local communities by supporting wider Voluntary, Community & Social Enterprise (VCSE) organisations; by mobilising the power of volunteering; and by giving people a greater voice in the services they use. We believe in building community resilience and fostering a culture of support and collaboration.
When you join our team, you're not just an employee – you become part of a community where everyone is passionate about making a difference. We prioritise creating an environment where our staff not only care for our beneficiaries but also support each other.
We understand the importance of investing in our employees' growth and development. Our focus is not just on what you can currently do, but also on helping you reach your full potential. We encourage all interested individuals to apply and join us in our mission to create positive change in our communities.
What we offer:
- 25 days holiday plus public holidays, with an additional 3 days to be taken over Christmas.
- 35 hour full time working hours – offering excellent work life balance.
- Tailored Training and Induction programme covering all areas of current work.
- Company Health plan after completion of probationary period.
- A fun and nurturing working environment.
For more information about the role, please view the job description and person specification. For an informal chat about the role, please contact Helen Grimwood on 01482 595563 or email hgrimwood@hull-cvs.co.uk
Patient Experience Manager employer: HULL COMMUNITY AND VOLUNTARY SERVICES LTD.
Hull CVS is an exceptional employer dedicated to empowering local communities and supporting the Voluntary, Community & Social Enterprise (VCSE) sector. With a strong focus on employee well-being, we offer a nurturing work environment, generous holiday allowances, and tailored training opportunities that foster personal and professional growth. Joining our team means becoming part of a passionate community committed to making a meaningful impact in Hull and beyond.
Contact Details:
HULL COMMUNITY AND VOLUNTARY SERVICES LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HULL COMMUNITY AND VOLUNTARY SERVICES LTD..
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HULL COMMUNITY AND VOLUNTARY SERVICES LTD..
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HULL COMMUNITY AND VOLUNTARY SERVICES LTD., don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Experience Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HULL COMMUNITY AND VOLUNTARY SERVICES LTD..
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HULL COMMUNITY AND VOLUNTARY SERVICES LTD..
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HULL COMMUNITY AND VOLUNTARY SERVICES LTD.. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HULL COMMUNITY AND VOLUNTARY SERVICES LTD.. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HULL COMMUNITY AND VOLUNTARY SERVICES LTD.
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HULL COMMUNITY AND VOLUNTARY SERVICES LTD.’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
