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- Tasks: Support students and staff in the Learning Resources Centre with exceptional customer service.
- Company: Hull College, dedicated to fostering a supportive learning environment.
- Benefits: Competitive salary, annual leave, and opportunities for professional development.
- Why this job: Make a difference by helping others access vital learning resources and technologies.
- Qualifications: Level 2 Literacy and Numeracy, IT skills, and a passion for customer service.
- Other info: Join a dynamic team with a commitment to safeguarding and continuous improvement.
The predicted salary is between 12397 - 12397 £ per year.
Working Hours: 18.5 hours per week, 52 weeks per year
Salary: £24,794 FTE (Actual Salary £12,397 per annum)
Annual Leave: 145 hours per annum
As our Learning Resources Assistant, you will be responsible for providing administrative support, exceptional customer service, and proactive assistance to users within the ELEVATE Learning Resources Centre (LRC). The post holder will ensure the effective day-to-day operation of the LRC, promote positive use of the space, and support users to work effectively and make full use of available resources and facilities.
Responsibilities
- Provide front-line customer service in the LRC, offering day-to-day support to students, staff, and visitors
- Support users to locate, access and use relevant learning resources to meet research and study needs
- Deliver first-line digital support to students and staff, including assistance with college systems, printing and scanning, and other LRC technologies
- Issue, return, and renew library stock using the library management system
- Support learners in the use of assistive technologies and accessibility tools
- Contribute to learner inductions and literacy activities as required
- Monitor learner behaviour in the LRC, promoting appropriate use of the space and enforcing LRC policies
- Maintain cleanliness and orderliness in Elevate, including shelving and tidying up materials
- Assist with displays, promotions, and reading-for-pleasure activities
- Adhere to safeguarding, health and safety, and data protection procedures at all times
- Participate in staff meetings, training sessions, and continuing professional development activities.
Qualifications
- Level 2 Literacy and Numeracy Qualifications
- Recognised IT Qualification
- Familiarity with essential library functions and a commitment to developing a good knowledge of our online resources
- Proficiency in using technology, including library software, databases, and Microsoft Office suite.
- Strong organisational skills and attention to detail
- Good communication and interpersonal skills, with a customer centric approach
Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service. Please note that this post is subject to regulated activity.
Learning Resources Assistant employer: Hull College
Contact Detail:
Hull College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Resources Assistant
✨Tip Number 1
Get to know the LRC inside out! Familiarise yourself with the resources and services we offer. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for helping users make the most of their learning experience.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you assist students or staff with their queries. The more comfortable you are in these situations, the better you'll shine during interviews and demonstrate your proactive approach.
✨Tip Number 3
Network like a pro! Connect with current employees at Hull College or similar institutions on LinkedIn. Ask them about their experiences and any tips they might have. This could give you valuable insights and even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the ELEVATE Learning Resources Centre.
We think you need these skills to ace Learning Resources Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Learning Resources Assistant role. We want to see how you can bring value to our ELEVATE Learning Resources Centre!
Show Off Your Customer Service Skills: Since this role is all about providing exceptional customer service, don’t forget to include examples of how you've helped others in previous roles. We love seeing that customer-centric approach in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Learning Resources Assistant position.
How to prepare for a job interview at Hull College
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Learning Resources Assistant. Familiarise yourself with the ELEVATE Learning Resources Centre and think about how your skills can enhance the user experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves providing exceptional customer service, prepare examples from your past experiences where you've successfully assisted customers or resolved issues. Highlight your communication skills and how you approach problem-solving, as these are key to thriving in this position.
✨Demonstrate Your Tech Savvy
You'll need to be comfortable with various technologies, so brush up on your knowledge of library management systems and digital support tools. Be ready to discuss any relevant IT qualifications you have and how you've used technology to assist others in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the LRC and its operations. This shows your enthusiasm for the role and helps you gauge if the environment is the right fit for you. Consider asking about the types of resources available or how the team collaborates to support learners.