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- Tasks: Support students and staff in the Learning Resources Centre with exceptional customer service.
- Company: Hull College, dedicated to fostering a supportive learning environment.
- Benefits: Competitive salary, generous annual leave, and opportunities for professional development.
- Other info: Join a dynamic team with a commitment to safeguarding and continuous improvement.
- Why this job: Make a difference by helping others access vital learning resources and technologies.
- Qualifications: Level 2 Literacy and Numeracy, IT skills, and a passion for customer service.
The predicted salary is between 12397 - 12397 £ per year.
Working Hours: 18.5 hours per week, 52 weeks per year
Salary: £24,794 FTE (Actual Salary £12,397 per annum)
Annual Leave: 145 hours per annum
As our Learning Resources Assistant, you will be responsible for providing administrative support, exceptional customer service, and proactive assistance to users within the ELEVATE Learning Resources Centre (LRC). The post holder will ensure the effective day-to-day operation of the LRC, promote positive use of the space, and support users to work effectively and make full use of available resources and facilities.
Responsibilities
- Provide front-line customer service in the LRC, offering day-to-day support to students, staff, and visitors
- Support users to locate, access and use relevant learning resources to meet research and study needs
- Deliver first-line digital support to students and staff, including assistance with college systems, printing and scanning, and other LRC technologies
- Issue, return, and renew library stock using the library management system
- Support learners in the use of assistive technologies and accessibility tools
- Contribute to learner inductions and literacy activities as required
- Monitor learner behaviour in the LRC, promoting appropriate use of the space and enforcing LRC policies
- Maintain cleanliness and orderliness in Elevate, including shelving and tidying up materials
- Assist with displays, promotions, and reading-for-pleasure activities
- Adhere to safeguarding, health and safety, and data protection procedures at all times
- Participate in staff meetings, training sessions, and continuing professional development activities.
Qualifications
- Level 2 Literacy and Numeracy Qualifications
- Recognised IT Qualification
- Familiarity with essential library functions and a commitment to developing a good knowledge of our online resources
- Proficiency in using technology, including library software, databases, and Microsoft Office suite
- Strong organisational skills and attention to detail
- Good communication and interpersonal skills, with a customer centric approach
Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service. Please note that this post is subject to regulated activity.
Learning Resources Assistant in Kingston upon Hull employer: Hull College
Contact Detail:
Hull College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Resources Assistant in Kingston upon Hull
✨Tip Number 1
Get to know the LRC inside out! Familiarise yourself with the resources and technologies available so you can confidently assist users. This will not only help you stand out but also show your commitment to providing exceptional customer service.
✨Tip Number 2
Network like a pro! Connect with current staff and other candidates on LinkedIn or at local events. Building relationships can give you insider info about the role and the team, making you a more appealing candidate.
✨Tip Number 3
Practice your digital skills! Brush up on library management systems and Microsoft Office. Being tech-savvy is key for this role, and showing off your skills in an interview can really impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Hull College. Don’t miss out!
We think you need these skills to ace Learning Resources Assistant in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Learning Resources Assistant role. We want to see how you can bring value to our ELEVATE Learning Resources Centre!
Show Off Your Customer Service Skills: Since this role is all about providing exceptional customer service, don’t forget to include examples of how you've helped others in previous roles. We love seeing that customer-centric approach in action!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications better!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hull College
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Learning Resources Assistant. Familiarise yourself with the ELEVATE Learning Resources Centre and think about how your skills can enhance the user experience. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing exceptional customer service, prepare examples from your past experiences where you've successfully assisted users or resolved issues. Highlight your communication skills and how you approach problem-solving, as these are key to thriving in this position.
✨Demonstrate Tech Savviness
As a Learning Resources Assistant, you'll be using various technologies and library systems. Brush up on your knowledge of library management software and any relevant digital tools. Be ready to discuss your proficiency with Microsoft Office and how you've used technology to support others in the past.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the LRC's operations, team dynamics, or future projects. This not only shows your enthusiasm for the role but also helps you gauge if the environment is the right fit for you.