At a Glance
- Tasks: Be the friendly face of Hull College, providing top-notch customer service and managing data compliance.
- Company: Join Hull College, a leading vocational institute dedicated to creating careers for learners.
- Benefits: Enjoy a competitive salary, 31 days annual leave, and opportunities for professional growth.
- Other info: Flexible working hours with occasional evening/weekend shifts; commitment to safeguarding and digital proficiency.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Level 2 in Maths & English, customer service experience, and strong ICT skills required.
Working Hours: 37 hours per week, 52 weeks per year
Salary: £24,538 per annum
Annual Leave: 31 days per annum (excluding bank holidays and up to 3 additional discretionary days over the Christmas/New Year period)
As our Customer Service & Compliance Assistant, you will act as the primary point of contact for the Wilberforce reception by managing the front-of-house reception desk, offering exceptional customer service to all learners, visitors, and external stakeholders. Alongside front-of-house duties, the post holder will provide administrative support to ensure high standards of data compliance, accurate record-keeping, and proper audit preparation in line with college requirements.
Responsibilities of our Customer Service & Compliance Assistant:
- Work as the lead receptionist and primary point of contact for the Wilberforce building, ensuring a warm, professional, and welcoming environment for all learners, visitors, and external partners
- Handle day-to-day face-to-face, phone, and email enquiries, providing accurate information, advice, and guidance regarding courses and organisational services
- Support with issuing student ID badges and maintaining visitor sign-in procedures and assisting with promotional events, open days, and learner Information and Inductions as required
- Efficiently process, input, and maintain accurate learner data and records across departmental software and databases
- Perform regular audits of client data to safeguard data integrity as part of quality sampling plans
- Assist with learner file archiving and retrieval in line with organisational data retention processes
- Accurately carry out qualification completion processes within internal systems in a timely manner
- Assist the team in gathering non-financial performance data, attendance records, and progression statistics to support internal and external audits
- Arrange meetings, circulate agenda items, and take clear, accurate meeting minutes when required
What we're looking for in our Customer Service & Compliance Assistant:
- Minimum Level 2 in Maths & English
- Experience or background in a customer-facing role
- Experience in accurate record-keeping and data entry
- Understanding or awareness of GDPR and handling sensitive data
- Strong ICT skills (confident using databases, spreadsheets, email, internet)
- Ability to remain calm and focused in a busy front-of-house environment
- Ability to work flexibly (occasional evening/weekend work if required)
Desirable:
- Level 2 IT qualification or equivalent standard
- Customer Care Qualification
- Basic awareness of compliance frameworks or record auditing
- Prior experience in an educational or training setting
Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service. Please note that this post is subject to regulated activity.
We at Hull College prioritise digital proficiency; all new staff should either be skilled or open to training.
Customer Service & Compliance Assistant in Hull employer: Hull College
Hull College is an excellent employer that fosters a supportive and inclusive work culture, prioritising the growth and development of its staff. As a Kitchen Porter, you will benefit from a term-time only schedule, allowing for a balanced work-life dynamic, while also contributing to a vibrant educational environment. With opportunities for training and professional development, Hull College is dedicated to ensuring that all employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Compliance Assistant in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hull College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hull College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hull College:Your cover letter is your chance to shine! Tell us why you want to work at Hull College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hull College!
How to prepare for a job interview at Hull College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
