At a Glance
- Tasks: Lead the retail store, ensuring top-notch merchandising and customer engagement.
- Company: Join Hull City Football Club's vibrant team at Tiger Leisure.
- Benefits: Enjoy 20% off store purchases, season tickets, and career progression opportunities.
- Other info: Dynamic role with potential for growth and a fun work atmosphere.
- Why this job: Be part of a passionate team and enhance the matchday experience for fans.
- Qualifications: 2-3 years managerial experience in a fast-paced retail environment.
The predicted salary is between 30000 - 30000 £ per year.
We have an exciting opportunity for an individual to join Hull City Football Club as a Retail Store Manager at Tiger Leisure, based at the MKM Stadium.
The Retail Store Manager is responsible for leading the day-to-day operation of the Hull City AFC retail store, ensuring excellent merchandising standards, strong customer engagement, effective stock control and a professional matchday retail experience.
The role supports the delivery of commercial targets while ensuring the store reflects the standards, values and identity of Hull City AFC at all times.
- Your key responsibilities
- Maintain high merchandising standards across all retail areas, ensuring products are well presented, correctly priced, fully replenished and aligned with club brand guidelines.
- Complete and maintain all daily, weekly and monthly reports and checklists.
- Ensure the store is clean, organised, safe and welcoming for supporters, visitors and staff at all times.
- Lead by example in delivering excellent customer engagement, creating a positive and professional shopping experience for every supporter.
- Monitor store presentation throughout the day and take prompt action to address any issues with displays, cleanliness or customer flow.
- Support the delivery of in-store product launches, promotional activity and key retail campaigns, including kit launches, seasonal ranges and club-led initiatives.
- Plan and manage staff rotas to ensure the store is appropriately staffed for trading patterns, product launches, peak periods and matchdays.
- Set clear expectations for staff presentation, professionalism, punctuality and customer service standards.
- Brief, motivate and support the retail team to deliver consistent service standards and achieve store objectives.
- Support the recruitment, onboarding and training of retail team members, ensuring new starters understand store procedures, service expectations and club values.
- Delegate daily tasks effectively and follow up to ensure completion to the required standard.
- Manage stock levels within the store and stockroom, ensuring availability of key lines and timely replenishment of the shop floor.
- Ensure deliveries are received, checked, stored and processed accurately and efficiently.
- Maintain an organised stockroom environment that supports efficient picking, replenishment and stock control.
- Plan matchday store operations, ensuring staffing, stock, tills, customer flow and service standards are prepared in advance.
- Coordinate matchday retail priorities with relevant internal teams to deliver a smooth and professional supporter experience.
- Ensure efficient, friendly and commercially focused service.
- The safeguarding and welfare of our players is paramount and as such this position may be subject to the Disclosure and Barring Service (DBS)
What are we looking for?
- Previous experience within a managerial position, 2-3 years (essential)
- Experience in a fast paced retail environment (essential)
- Experience in a similar sports retail environment (desirable)
- Strong leadership skills, with the ability to motivate and drive a team day to day
- Excellent product knowledge and awareness of what makes an excellent shopping experience
- Strong organisational skills
- Strong numerical/analytical skills
- Ability to make smart commercial decisions
- Some flexibility to travel will be required on occasion
- Eligibility for Employment in the UK
In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.
What can we offer you?
- An attractive annual leave package, that increases on service with the organisation.
- 20% off at the Tiger Leisure Store
- 2 x season cards for you and/or your family to attend Hull City home games (following probation)
- Free on-site parking
- Opportunity for career progression and CPD
- #J-18808-Ljbffr
Retail Store Manager employer: Hull City FC
Hull City Academy offers a dynamic and supportive work environment at Bishop Burton College, where you can inspire the next generation of athletes while contributing to their academic success. With a strong emphasis on professional development, our culture fosters collaboration and growth, ensuring that you have the resources and opportunities to excel in your teaching career. Join us in shaping the future of sport education in a vibrant community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hull City FC, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hull City FC!
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hull City FC, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hull City FC and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hull City FC that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hull City FC
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
