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- Tasks: Support tenants in maintaining their homes and provide tailored assistance to prevent eviction.
- Company: Join a dedicated team focused on housing stability and community support.
- Benefits: Flexible working locations, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them sustain their tenancies.
- Qualifications: Knowledge of support services and experience in managing complex needs.
- Other info: Dynamic role with the chance to collaborate with various agencies and services.
The predicted salary is between 28800 - 43200 £ per year.
The Tenancy Sustainment Team is dedicated to helping tenants maintain their property and supports those at risk of losing their homes. Our goal is to address issues that may jeopardise a tenant’s ability to remain in their home; Tenancy Sustainment Officers work in a person-centred way, in collaboration with other agencies to provide a tailored package of support.
As a tenancy sustainment officer, you will be responsible for managing a caseload, providing advice and guidance as part of a support plan to customers who are assessed as needing intervention to sustain their tenancy. Your role includes supporting area housing team staff to work effectively with customers to minimise the likelihood of tenancy failure, eviction or abandonment of the property.
This will include providing support to people in their own homes with a range of issues that impact tenancies, to include, but not limited to:
- Budgeting work
- Maximising income (incorporating practical support to make claims)
- Signposting to debt advice services
- Charity applications
- Hoarding behaviour
- Supporting tenants with multiple and complex needs (including those with mental health and substance misuse issues)
In addition, it may be necessary for Tenancy Sustainment Officers to take the lead in compliance access cases where tenant’s complex needs present health and safety risks. You may also be required to attend child protection conferences, Best Interest Meetings and to use provisions of the Mental Capacity Act to support customers with their housing, linking in with dedicated Mental Health workers where appropriate.
It is essential you have substantial knowledge of the range of support services and welfare benefits available to tenants. You will also need to have in-depth knowledge of the causes of tenancy failure and the range of remedies available to prevent it. Due to the current needs of the service, you need to be flexible and willing to work across various locations across the city. There may also be a requirement to co-locate with other services and agencies in the future.
TENANCY SUSTAINMENT OFFICER employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TENANCY SUSTAINMENT OFFICER
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Tenancy Sustainment Officers. Think about your experiences and how they relate to the role. Practising your answers will help you feel more confident when it’s time to shine!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, highlight your knowledge of support services and welfare benefits. Make it clear how you can make a difference in tenants' lives.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace TENANCY SUSTAINMENT OFFICER
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping tenants! Share personal experiences or motivations that drive you to support those at risk of losing their homes. This will help us connect with your application on a deeper level.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Sustainment Officer. We want to see how you can contribute to our mission, so be specific about your relevant experience!
Highlight Relevant Knowledge: Demonstrate your understanding of tenancy issues and the support services available. Mention any experience you have with budgeting, welfare benefits, or working with vulnerable populations. This shows us you’re ready to hit the ground running!
Follow the Instructions: Ensure your application meets all the requirements listed in the job description. Pay attention to the essential criteria and make sure you address them clearly. We appreciate when applicants take the time to follow our guidelines!
How to prepare for a job interview at Hull City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy issues and the support services available. Familiarise yourself with common challenges tenants face, like budgeting and mental health issues, so you can speak confidently about how you would help.
✨Show Your Empathy
As a Tenancy Sustainment Officer, you'll be working closely with vulnerable individuals. During the interview, demonstrate your ability to connect with people and show genuine care for their situations. Share examples from your past experiences where you've made a positive impact.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as supporting a tenant facing eviction or dealing with complex needs. Think through potential scenarios in advance and outline your approach, focusing on collaboration and person-centred support.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the role and helps you understand the team dynamics better. You might ask about the types of cases they currently handle or how they collaborate with other agencies.
