At a Glance
- Tasks: Support legal and governance projects, ensuring efficient processes and system improvements.
- Company: Join Hull City Council, a supportive and forward-thinking organisation.
- Benefits: Competitive salary, excellent pension, generous leave, and career development opportunities.
- Other info: Diverse and inclusive workplace committed to safeguarding vulnerable individuals.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for project management.
The predicted salary is between 29540 - 32061 £ per year.
This is a Full Time, Permanent Position.
ROLE AND PURPOSE
The purpose of this role is to facilitate and where appropriate, provide integrated project support to the Legal, Procurement and Governance Services. Reporting to the Business & Practice Manager of Legal Services, the post holder will support the Legal Services and Partnerships service by providing project officer support within the Business Management Team. The key purpose of the role is to develop and maintain efficient processes within the service and to provide continuous development of the bespoke systems that are in place within the teams. The post holder will support both Managers and subject matter experts within the service to drive the momentum to change and deliver process efficiencies. This will include the identification, definition and tracking of progress, benefits and outcomes of projects undertaken within the service in accordance with established project governance methodologies. The post holder will work in conjunction with corporate ICT, to ensure that hardware/software installations and upgrades take place, and to ensure the service is supported by the most effective versions of their multiple systems. There will also be a requirement to develop training and guidance for staff, both online and face to face to ensure that staff are fully aware of key features and changes with all systems. The post holder will develop effective working relationships across the service and with other service areas which interface, to help support project delivery which cross organisational boundaries.
PRINCIPAL ACCOUNTABILITIES:
- To promote and safeguard the welfare of children, young people and/or vulnerable adults.
- Represent, as directed, Legal Services & Partnerships at System User Groups, Stakeholder Groups and Corporate Meetings in line with terms of reference for those meetings.
- Lead on-site system training to users of Legal Services and Partnerships systems in line with guidance. Record and report such training to inform inclusion in Learning Plans.
- Undertake, analyse and report to senior colleagues the outcomes of periodic reviews of data and assets held in Legal Services & Partnerships systems to inform accurate allocation of both staff performance and resources.
- Provide day to day support to users of Legal Services & Partnerships systems to ensure that staff are working to standard working practices; highlighting and resolving any training needs.
- Undertake, as directed and in conjunction with corporate ICT, operational system hardware/software installations and upgrades to ensure Legal Services & Partnerships are supported by the most effective versions of their multiple operational systems.
- Provide efficient and effective local operational system administration service for Legal Services & Partnerships staff that includes securing appropriate licenses, individual system set up, allocation of permissions, removal and re-designation of system access, placing of orders/processing payments, via standard procedures.
- Conduct independent research, as broadly directed, to inform system solutions and/or Legal Services & Partnerships/Corporate Improvement Projects.
- Support the Assistant Business & Practice Manager with the progress, chase and review of performance indicators for completeness, and produce service performance reports by a set deadline for review by senior colleagues prior to circulation/presentation to senior management/SLT.
- Leads/works alongside operational teams to deliver DMT approved improvement projects and report their progress against defined milestones to DMT/Governance Bodies.
- Produces and presents to senior officers quality audits of operational services processes that include analysis of base line service performance, process mapping of the current state, documentation of operational procedures, comparison with defined benchmarks.
- Monitor, maintain and review risk management on projects and contribute to the production/presentation of a departmental risk register summary by a set deadline for review by senior colleagues.
- Produce and present regular reports to the Business & Practice Manager & Director on compliance across all Legal Services & Partnerships Teams of adherence to standard working practices of local operational systems.
- Contributes to the regular completion of Legal Services & Partnerships Performance Framework, to established deadlines, that informs service decision making.
- Conducts independent research of system solutions and service improvement opportunities to inform development of Legal Services & Partnerships services and associated working practices.
- Ensure, in conjunction with Corporate ICT, that local operational systems and data held are secure to meet statutory requirements.
- Conducts quality audits of operational services processes to inform quick win improvements and/or recommendation to the Director of Legal Services & Partnerships.
- Leads, as directed, local improvement reviews of Legal Services & Partnerships operational systems to inform coordination with the corporate ICT Team and subsequent recommended actions.
- Analyse KPIs alongside risk management returns, internal audits reports, external inspections and benchmarks to inform reports to DMT that influence decision making and identify blockages to improvement.
- Contributes to the production of the Legal Services Business Plan to ensure available resources are focused on key objectives of Legal Services & Partnerships and the Council.
- Contribute to the resolution, in conjunction with Corporate ICT and other stakeholders, to operational system failure.
Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service, eight public holidays per year, and three additional days off
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
Please ensure that you complete and submit your application by midnight prior to the closing date. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Systems & Project Officer employer: Hull City Council
Hull City Council is an excellent employer, offering a supportive and collaborative work culture that prioritises the well-being of both employees and residents. With competitive benefits, including generous annual leave and ample opportunities for career development, this role as a Resident Care & Service Liaison Officer allows you to make a meaningful impact in the community while growing professionally in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Project Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hull City Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hull City Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Systems & Project Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hull City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hull City Council
✨Get to Know Public Sector Values
Before your interview with Hull City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hull City Council.
