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- Tasks: Lead a customer-focused Service Desk team and drive service excellence.
- Company: Local government organisation in Hull with a commitment to community service.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Why this job: Make a difference in your community while developing your leadership skills.
- Qualifications: Strong leadership experience and a passion for customer service.
- Other info: Dynamic ICT environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
A local government organization in Hull is seeking a part-time Service Desk Team Manager to lead its customer-focused Service Desk. The role involves managing a multi-disciplinary team, overseeing service performance, and driving continuous improvement.
The ideal candidate will possess strong leadership skills and experience in managing operational teams. This part-time position requires 15 hours of work per week in a dynamic ICT environment.
Service Desk Team Lead - Part Time, Drive Service Excellence employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead - Part Time, Drive Service Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government sector or ICT environment. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. We want to show that you’re not just a fit for the role, but also for their culture. Tailor your answers to reflect how you can drive service excellence!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led a team or improved service performance. We need to demonstrate your experience in managing operational teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Desk Team Lead - Part Time, Drive Service Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in managing operational teams. We want to see how your background aligns with the role of Service Desk Team Lead, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving service excellence and how you can contribute to our customer-focused Service Desk. Keep it engaging and personal – we love to see your personality!
Showcase Your Team Management Experience: In your application, be sure to highlight any experience you have in leading multi-disciplinary teams. We’re looking for someone who can inspire and motivate others, so share specific examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hull City Council
✨Know Your Stuff
Make sure you understand the ins and outs of service desk operations. Brush up on your knowledge about customer service excellence and how to manage a multi-disciplinary team. This will show that you're not just familiar with the role, but genuinely passionate about leading a team in a dynamic ICT environment.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service performance. Be ready to discuss specific challenges you faced and how you overcame them. This will demonstrate your capability to drive continuous improvement in the service desk.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the organisation and the role. Inquire about their current service desk challenges or how they measure success. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The interviewers want to see if you'll fit into their team culture. So, relax, be genuine, and let them see the real you!
