Resident Engagement Strategy Manager

This is a Full Time Permanent position. Hull City Council established its Building Safety Team in 2024 in response to major legislative changes, including the Building Safety Act, Fire Safety Act, and Fire Safety (England) Regulations, introduced following the Grenfell Tower tragedy. Our team is dedicated to ensuring the safety of multi-occupancy dwellings across the city. This includes oversight of:

• 19 high-rise buildings
• 7 medium-rise buildings
• 4 sheltered blocks
• 445 low-rise blocks

We work in close partnership with the Housing Investment Team, which manages responsive and cyclical maintenance, specialist compliance works, planned improvement projects, and refurbishment schemes for a stock of 24,000 domestic properties. In addition, we collaborate with the High-Rise Tenancy and Facilities Management teams to deliver a comprehensive approach to building safety.

An exciting opportunity has arisen for a full-time, permanent Resident Engagement Strategy Manager to join the Building Safety Team. The postholder will be responsible for managing stakeholder communication and engagement across our high-rise blocks of flats, improving resident engagement outcomes by leading on the development and implementation of unique Resident Engagement Strategies and associated engagement activity. The role offers flexibility, with work based across offices, home, and site locations, depending on team needs and daily requirements.

The successful candidate will be professional, empathetic, and able to handle sensitive issues appropriately, referring to relevant services when necessary. To maintain high standards of competence within the Building Safety Team, ongoing training and development will be provided. Candidates must demonstrate essential skills, knowledge, experience, and behaviours aligned with the role.

Neighbourhoods & Housing is committed to a programme of continuous improvement to develop the service offered to its tenants and customers, driven by rapid, fundamental change in the housing sector – change triggered by revised legislation, the introduction of a regulatory regime and framework, Ombudsman guidance and learning, good practice, societal factors, and opportunities presented by new and emerging technology.

The postholder will:

• Take full responsibility for stakeholder communication and engagement regarding improving resident engagement outcomes within 22 high rise blocks of flats.
• Provide quality assurance for the work activity with the support of appropriate workstream leads and stakeholders across the Council.
• Lead on the development and implementation of a unique Resident Engagement Strategy, ensuring that all residents aged 16 and above are listened to in the process.
• Ensure active overview of all resident engagement projects and activities, liaising with other services within Neighbourhoods and Housing.
• Identify, plan, and deliver high level work activities required to deliver strategic objectives.
• Manage and co-ordinate any projects which form part of the resident engagement work programme.
• Work with and guide senior managers to shape activities and provide recommendations regarding robustness and achievement of expected outcomes.

Principal Accountabilities:

• To promote and safeguard the welfare of children, young people and/or vulnerable adults.
• Customer focus – Work with senior managers in Neighbourhoods and Housing, the wider council, partners, and tenants, to understand tenant and customer need.
• Performance Management – Independent thinking to objectively assess and ensure appropriate staff are providing agreed work deliverables.
• Lead on the co-ordination of ongoing day to day operation of the Resident Engagement Strategy for each building.
• Align work activity with all relevant legislation and Council policies.
• Contribute appropriate documents to the Building Safety Team to form Building Safety Cases and Reports.
• Lead on the review of the Resident Engagement Strategy for each of the 22 high rise blocks at least every 3 years.
• Work closely and effectively with a range of other professionals in the development of the strategies.
• Lead on the outward communications of key building safety messages as they evolve.
• Develop and deliver information in a variety of formats to reflect the needs of the target audience.
• Focal point for frequent contacts on a wide range of building safety and other issues.
• Develop culture of resident ownership of the Resident Engagement Strategy for each block.
• Research, seek out national best practice around resident engagement in building safety.

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service.
• Career development and learning experiences from a range of training courses.
• Supportive and forward-thinking culture.
• Great career development opportunities.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.