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- Tasks: Support front line services and provide customer-focused assistance at reception.
- Company: Join the Children and Young People Service, dedicated to supporting families and young individuals.
- Benefits: Enjoy a competitive salary, excellent pension, and generous leave policies.
- Why this job: Make a real impact in a rewarding role while developing your career in a supportive environment.
- Qualifications: NVQ level 3 or equivalent experience in a busy setting; strong communication skills required.
- Other info: Hybrid working available, but office presence is essential for this reception-based role.
The predicted salary is between 24000 - 36000 £ per year.
Children and Young People Service are recruiting to a Professional Practice Assistant position, providing a flexible, high quality, efficient and responsive business support services complying with procedures and practices to support the delivery of front line services; there is an expectation that you will cover front of house at other sites city wide, front of house provide an effective customer focussed service to children, young people their families, carers and professionals.
You will be based on the reception desk; meeting and greeting visitors for services which include West Locality Childcare Teams, Permanence Teams, Leaving Care, Targeted Youth Support, Youth Justice Service, Connexions, PAUSE, RAST, Fostering and Adoption, therefore, resilience is required as you will be dealing with difficult life experienced visitors face to face.
The role involves answering telephone calls for Childrens Safeguarding which can be difficult and challenging, you to be working within an emotive and demanding working environment. Other tasks include issuing cash payments updating and retrieving information within Liquidlogic along with variety of other administration tasks.
NVQ level 3, working towards a level 3 qualification or equivalent experience of working in a busy demanding environment, good interpersonal and communication skills, proficient in the use of IT, the role can be emotionally demanding, you must be able to maintain confidentiality working within GDP Regulations.
Hybrid working arrangements are in place however you will be expected to work in the office due to the role being reception based.
The position available is:
Kenworthy House – 18.5 hours permanent Wednesday pm, Thursday, Friday
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
A competitive salary
An excellent pension through the Local Government Pension Scheme (LGPS)
Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
Career development and learning experiences from a range of training courses and learning methods
Great career development opportunitiesFor an informal discussion about the role, please contact Sarah Rennard, Service Support Team Leader on 01482 612 940 or sarah.rennard@hullcc.gov.uk
PROFESSIONAL PRACTICE ASSISTANT employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
+441482612940
sarah.rennard@hullcc.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land PROFESSIONAL PRACTICE ASSISTANT
✨Tip Number 1
Familiarize yourself with the specific services offered by the Children and Young People Service. Understanding the different teams, such as the Permanence Teams and Youth Justice Service, will help you engage more effectively during your interview.
✨Tip Number 2
Prepare for scenarios that involve dealing with difficult situations or emotional visitors. Think about how you would handle challenging interactions, as resilience and strong interpersonal skills are key for this role.
✨Tip Number 3
Brush up on your IT skills, especially with Liquidlogic or similar systems. Being proficient in these tools will not only help you in the role but also demonstrate your readiness to adapt to the demands of the job.
✨Tip Number 4
Consider reaching out to Sarah Rennard for an informal chat about the position. This can give you valuable insights into the team dynamics and expectations, making you a more informed candidate.
We think you need these skills to ace PROFESSIONAL PRACTICE ASSISTANT
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Professional Practice Assistant position. Understand the key responsibilities, such as providing front of house support and handling sensitive situations, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles, especially in challenging environments. Mention specific examples that demonstrate your resilience and ability to handle difficult situations.
Showcase Communication Skills: Since the role requires strong interpersonal and communication skills, make sure to highlight these in your application. Provide examples of how you've effectively communicated with diverse groups, particularly in emotionally charged situations.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Mention your understanding of confidentiality and GDPR regulations, and express your enthusiasm for supporting children and young people in a front-line service role.
How to prepare for a job interview at Hull City Council
✨Show Your Resilience
Given the emotionally demanding nature of the role, it's crucial to demonstrate your resilience during the interview. Share examples from your past experiences where you successfully managed challenging situations, especially when dealing with difficult visitors or sensitive topics.
✨Highlight Your Interpersonal Skills
This position requires strong interpersonal and communication skills. Be prepared to discuss how you've effectively communicated with diverse groups, including children, young people, and their families. Use specific examples to illustrate your ability to connect and empathize with others.
✨Familiarize Yourself with Liquidlogic
Since the role involves updating and retrieving information within Liquidlogic, it’s beneficial to familiarize yourself with this system beforehand. If you have experience with similar software, mention it during the interview to showcase your technical proficiency.
✨Understand the Importance of Confidentiality
Confidentiality is key in this role, especially when working within GDP Regulations. Be ready to discuss your understanding of confidentiality and data protection, and provide examples of how you've maintained confidentiality in previous roles.
