At a Glance
- Tasks: Lead ICT operations, ensuring user devices and systems meet business needs.
- Company: Hull City Council, committed to diversity and inclusion.
- Benefits: Competitive salary, excellent pension, generous leave, and career development opportunities.
- Other info: Join a forward-thinking team with great career growth potential.
- Why this job: Make a real impact in a supportive environment while developing your ICT skills.
- Qualifications: Experience in ICT support and project management is essential.
The predicted salary is between 40500 - 49500 £ per year.
Number of Vacancies: 1
Time Type: Full time
Worker Type: Regular
Proposed Interview Date: Monday, September 21, 2026
Hours of Work: 37
Hiring Manager: Paul Stephenson
Contact Number: 01482 614584
Job Description Summary: This is a Full Time Permanent Position. Interviews will take place week commencing 21 September 2026.
ROLE AND PURPOSE
Under the direction of the Team Manager ensure that End User devices and business systems utilisation meets with the business and/or technical requirements. This will enable a stable, secure, reliable, cost-effective and manageable ICT environment that is in line with the Council’s ICT strategy, business and technical needs. Work in conjunction with various teams in devising and implementing project based solutions for, but not limited to, business systems, desktop related hardware and peripherals. Lead the desktop related operational functions, including Asset Management, site visits, builds, store room and stock management.
PRINCIPAL ACCOUNTABILITIES:
- Customer Focus – Deputise for the Team Manager when directed. Ensure operational performance is in line with agreed SLA targets and the network availability remains.
- Support the development of new services by providing input specifications, business cases and changes.
- Provide expert 2nd/3rd line support for all end user service related calls, including co-ordination of resources.
- Performance Management – Ensure desktop related hardware and peripherals availability and call performance is in-line with agreed targets.
- Statutory Obligations – Work with services to ensure they are able to effectively use ICT systems to meet their Statutory Obligations in a continuously changing environment. Contribute to the ongoing PSN requirements.
- Provide an escalation point using expert technical skills to act as guardian / custodian of key End User Services components ensuring process and best practice are adhered to by teams who undertake operational processes.
- Proactive monitoring of desktop estate to ensure availability targets are met.
- Lead functions within the team to ensure delivery to processes and procedures.
- Specialist knowledge of relevant industry-standard software and hardware technologies (e.g. desktops, laptops, peripherals, business systems, and operating systems).
- Delivery of project work packages as required. Delivery of technical projects related to End User Services.
- Functional responsibility for providing operational support coverage for End User Services.
- Carry out investigations and audit support in all ICT related subjects.
- Act as custodian / guardian of key End user Services processes and procedures and ensure all documentation is created and maintained across the team.
- Ensure co-ordination, where necessary, activity associated with resolving complex system faults, supplier upgrades and the provision of remote access facilities for 3rd party support. Oversee and participate in provision of a service desk function to support users of Housing systems, ensuring adequate resources are available to meet the demand for support.
- Contribute, as required and as appropriate, in the event of a Major ICT Incident, Disaster Recovery or Cyber Incident.
Compensation Grades: GRADES 9.
Pay Ranges: £39,862.00 - £42,839.00
Job Classifications: 2- Basic with BPSS - (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)
Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New Year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process.
Principal ICT Officer - Operational Lead employer: Hull City Council
Hull City Council is an excellent employer, offering a supportive and collaborative work culture that prioritises the well-being of both employees and residents. With competitive benefits, including generous annual leave and ample opportunities for career development, this role as a Resident Care & Service Liaison Officer allows you to make a meaningful impact in the community while growing professionally in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Principal ICT Officer - Operational Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hull City Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hull City Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hull City Council!
✨Direct Apply to Hull City Council
Let's not forget to apply directly through the Hull City Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Principal ICT Officer - Operational Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hull City Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hull City Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hull City Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
