Out Of Hours Senior Care Organiser

Number of Vacancies:

2

Time Type:

Part time

Worker Type:

Regular

Proposed Interview Date:

Monday, September 28, 2026

Hours of Work:

32

Hiring Manager:

Maickla Coxon

Contact Number:

07718 100788

Job Description Summary:

There are 2 permanent positions available:
1 x 32 hours
1 x 18 hours

At Hull Adult Social Care, our vision is "A Life, Not a Service." We are committed to delivering person-centred support that focuses on people's strengths and empowers them to take control of improving their own health, wellbeing and resilience.

Our aim is to maximise independence, enabling people to achieve their goals and aspirations and live life to the fullest. By working creatively with individuals, local communities and partner organisations, we strive to achieve the best possible outcomes while fostering a positive Adult Social Care culture. Our approach is solution-focused, ensuring that those most in need receive timely support while maintaining sustainable services for the future.

We are seeking committed and experienced individuals to join our established Out of Hours Senior Care Organiser Team. This is an exciting opportunity to become part of a highly valued service that provides essential support to vulnerable adults across Hull outside normal office hours.

The Out of Hours Team operates seven days a week and delivers city-wide coverage through a rota system. Shifts for these posts are provided between 3:00pm and 11:00pm, 11:00pm and 7am Monday to Sunday. In addition, a daytime shift operates from 7:00am to 3:00pm on weekends and Bank Holidays. The service plays a critical role in responding to safeguarding concerns, welfare issues and emergencies during evenings, nights, weekends and Bank Holidays when many statutory and regulated services are unavailable.
The team acts as a vital safety net for vulnerable adults and is an integral part of the city's emergency response arrangements.

Working closely with agencies such as Humberside Police, Health Services, Hull Royal Infirmary and Humberside Fire and Rescue Service, the team provides expert advice, timely decision-making and responsive interventions to manage risk and protect vulnerable adults during times of crisis.

In this role, you will work with people who are known to Adult Social Care, as well as those referred into the Out of Hours Service when a change in circumstances has affected their safety, wellbeing or independence. You will support individuals through short-term periods of crisis, helping them remain safely in their own homes wherever possible, reducing risks and promoting positive outcomes. You will work collaboratively with hospital services, Active Recovery, locality teams, safeguarding teams and other multi-disciplinary professionals to ensure individuals receive flexible, person-centred support that enables them to live safe and independent lives.

As part of an experienced and supportive team, you will be expected to work autonomously, exercising sound professional judgement and seeking guidance and supervision where appropriate. You will demonstrate the Council's core values in your day-to-day practice and contribute to maintaining high standards of service delivery and positive outcomes for the people we support.

If you are passionate about helping people maintain their independence, thrive in a fast-paced environment and want to make a meaningful difference to the lives of vulnerable adults across Hull, we would welcome your application.
Join us in making Hull's vision of "A Life, Not a Service" a reality.

This role is not available for sponsorship therefore is only open to applicants who have the right to work in the UK.

Interviews to be held 28th & 29th September 2026.

ROLE AND PURPOSE

The Adult Social Care vision in Hull is of ‘a life not a service’. Adult Social Care is person centred and focuses on individuals’ strengths to support them to take control of improving their own health, resilience and wellbeing. We want to maximise people’s independence so individuals can achieve their goals and aspirations and live life to the fullest. We work creatively with individuals, local communities and our partners, empowering them to deliver the best possible outcomes for people and to create a positive Adult Social Care culture. Our work is solution focussed, ensuring that those who most need support receive it and that we can continue supporting people in the future.

To be responsible for the delivery of a flexible support service, the post holder will provide diverse; practical, emotional and safeguarding support to people who have an acute or critical need. The service supports the adult social care function outside normal office hours including weekends, evenings and overnight.

To undertake assessments of need to ensure people have access to advice, information and where necessary short term interventions which minimises the need for hospital or residential admissions. The post holder will actively engage in the promotion of a personalised service which focuses on the hopes and aspirations of the person to live well and remain living independently.

This post will work closely with the acute pathway, discharge hub and A&E liaison to support early discharge. They will also, wherever possible, to support people to avoid admission into hospital.

Assessment processes will actively support people to utilise universal services, community resources and networks as far as possible including maximising the use of Telecare equipment and Occupational Therapy. Appropriately promoting the use of Connect to Support and using it to provide people and / or informal cares with the information and advice they need. As far as possible connect people to family, friends and community networks, peer support groups and voluntary and community organisations, and enable access to universal services if this is relevant.

The post holder will work with people who are known to adult social care, and who have been referred into the out of hours service. This may be when a change in circumstances has resulted in risks to a person’s independence or safety. The post holder will support people through such a short-term period of crisis to enable them to remain living independently or to minimise risks.

There is an expectation that the post holder, following training, will undertake the role as an OT Trusted Assessor. This role will contribute to the assessment, identification and resourcing of low level OT equipment where this could support an individual to live independently or as part of a wider package of care.

The post holder will work collaboratively with the Hospital, Active Recovery, other multi-disciplinary Out of Hours Teams, locality teams and Safeguarding Teams to provide flexible and responsive support to people to live safe and independent lives.

The post holder will operate within the legislative context of the Care Act 2014, Mental Capacity Act 2005, suitably address Deprivation of Liberty Safeguards, Making Safeguarding Personal, and understand and use relevant articles of the Human Rights Act 1998..

There is an expectation that the post holder will practice in an autonomous manner seeking guidance and supervision accordingly to ensure core values that underpin the Council’s conduct at work are demonstrated and positive practice is promoted.

To ensure that all service/support provisions for Vulnerable Adults 18+, older people, those with learning disabilities and physical / sensory disabilities and Mental Health is being provided in accordance with statutory, legislative and registration requirements.

To liaise and consult with other to ensure that support is appropriately focused and delivered to achieve outcomes which promote independence and that care and support is personalised to the individual.

PRINCIPAL ACCOUNTABILITIES:

1. To protect the safety and welfare of vulnerable adults, families and their carers, within “Making Safeguarding Personal” principles. Recognise risk indicators of different forms of abuse and neglect. Demonstrate an outcome focused, person centred approach to safeguarding practice.

2. Customer Focus –

To prioritise and undertake assessment to establish eligibility for service of people referred for Social Care support out of hours, signposting to other appropriate Agencies, Health and Council’s teams as necessary.

To provide support to maximise people’s skills, competence and confidence to enable them to live independently. To ensure all staff work within a strengths based approach, which places the person at the centre.

Supports people to exercise choice and self-determination with due regard to legislation and local policies e.g. Positive risk policy.

To work flexibly with other managers to ensure consistency across the whole service in person centred care to achieve individual outcomes promoting independence and safeguarding vulnerable people.

To investigate and resolve first level complaints.

Assist the team managers in ensuring high standards of practice and equality of access to the service and in the liaison and consultation with people, carers and staff to ensure continuous improvement of the service.

To be skilled working with a range of people with differing needs in a range of settings.

3. Performance Management –

To support and monitor the operation of services and ensure that resources are effectively and efficiently deployed acting as the lead decision maker and deputising for managers of Social Care services.

To attend meetings, reviews as required and deputise at meetings Out of Hours for the Operations Managers.

To ensure that activity and performance are monitored and feedback to staff to enable recognition of strengths and areas for development.

To assist the operations manager in the planning of training and development needs of the staff teams and establish and review support programmes for staff to maximise their potential and undertake regular observations of staff to ensure key values are communicated consistently along with identified standards of practice.

Support staff development and using policies and procedures ensure that staff and team performance is maintained.

4. To ensure a consistent social work support function this will align with See and Solve, Active Recovery, Locality teams, Hospital Locality team and Brokerage.

5. To provide leadership, guidance and support out of hours to adults social care teams.

6. Support hospital system with regard to surge and escalation and mobilise resources to meet priorities.

7. To provide support and social care interventions for people in crisis ensuring that packages are closely monitored and reviewed.

8. Statutory Obligations –

To carry out duties in line with Council policy and ensure all new corporate and regulatory requirements are implemented.

The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.

NC2642.Out of Hours Officer.docx

Compensation Grades:

GRADES 8 SS+ 2 INC

Pay Ranges:

£38,220.00 - £40,777.00

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 7- Enhanced & Adults Barring List - (Disclosure and Barring Service (DBS)), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post), OSP - Other Support Staff (School WorkForce Census)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.