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For Companies At a Glance
- Tasks: Support a dynamic educational environment with excellent customer service and administrative tasks.
- Company: Join Hull Training and Adult Education, committed to lifelong learning and community development.
- Benefits: Be part of a supportive team that values your contribution and encourages professional growth.
- Why this job: Make a real impact by supporting learners and promoting safeguarding in education.
- Qualifications: Strong communication skills, attention to detail, and experience in admin or customer service roles.
- Other info: Opportunity for informal discussions about the role with the Operational Support Supervisor.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join Our Team at Hull Training and Adult Education!
Position: Operational Support Assistant (Grade 3)
Are you passionate about providing excellent customer service and supporting the smooth running of a dynamic educational environment? Hull Training and Adult Education is seeking a proactive and professional Operational Support Assistant to join our dedicated team.
Why Join Us
At Hull Training and Adult Education, we’re committed to lifelong learning and community development. You’ll be part of an excellent, supportive team that values your contribution and encourages professional growth. The team excel at providing a high level of customer support to our staff and who put our learners at the heart of everything we do.
Responsibilities
- Safeguarding First: Promote and safeguard the welfare of children, young people, and vulnerable adults.
- Reception Excellence: Deliver a courteous and efficient reception service, managing visitor sign-in/out procedures.
- Information & Guidance: Provide accurate advice to callers and visitors about our services, supporting marketing and promotional activities.
- Data & Documentation: Assist with maintaining learner and financial records, ensuring timely processing in systems such as ProSolution and ProMonitor.
- Administrative Support: Maintain effective systems and procedures to support the centre’s operations, including invoice processing, petty cash, and general admin tasks.
- Communication: Handle emails, calls, and messages promptly and professionally.
- Continuous Improvement: Contribute to self-assessment and quality improvement processes in line with OFSTED guidelines.
What We’re Looking For
- Strong interpersonal and communication skills
- A commitment to safeguarding and equality
- Excellent organisational skills and attention to detail
- Experience in administrative or customer service roles
- Confidence using IT systems and databases (ProSolution/ProMonitor experience is a plus)
How to Apply
For an informal discussion about the role, please contact Lisa Coggin, Operational Support Supervisor on 01482 615 349 or lisa.coggin@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
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OPERATIONAL SUPPORT ASSISTANT employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OPERATIONAL SUPPORT ASSISTANT
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hull Training and Adult Education on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in an Operational Support Assistant.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! If you’ve used systems like ProSolution or ProMonitor, be ready to discuss your experience. If not, brush up on similar software to demonstrate your adaptability and eagerness to learn.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that we’re genuinely interested in the role. Plus, it’s a great chance to reiterate why we’d be a perfect fit for the team.
We think you need these skills to ace OPERATIONAL SUPPORT ASSISTANT
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for providing excellent customer service and supporting a dynamic educational environment. We want to see how your passion aligns with our mission at Hull Training and Adult Education!
Tailor Your Application: Don’t just send a generic application! Highlight your relevant experience in administrative or customer service roles, and make it clear how you meet the essential criteria listed in the job description. We love seeing candidates who take the time to personalise their applications.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make your skills and experiences stand out. We appreciate straightforward communication that gets right to the heart of what you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application reaches us directly, and we can’t wait to see what you’ve got!
How to prepare for a job interview at Hull City Council
✨Know Your Stuff
Before the interview, make sure you understand Hull Training and Adult Education's mission and values. Familiarise yourself with their commitment to safeguarding and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your strong interpersonal skills and attention to detail. Think about times when you provided excellent customer service or managed administrative tasks effectively. Be ready to discuss these in the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Consider asking about their approach to continuous improvement or how they support professional growth.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview and allow your personality to shine through.
