NEIGHBOURHOOD NUISANCE ASSESSMENT ASSISTANT

Overview

To work within a small team providing an efficient, responsive, high quality technical and general clerical service to staff of the Neighbourhood Nuisance Team and in particular responding to requests for service from the public via the Council’s Call Centre, and entering service requests for the Neighbourhood Nuisance Team.

Responsibilities

• Respond to requests for service from the public via the Council’s Call Centre and enter service requests for the Neighbourhood Nuisance Team.
• Remain calm, diplomatic and approachable in stressful and pressurised situations and deal with people showing a variety of emotions including aggression, whilst providing an effective service.
• deputise for the Neighbourhood Nuisance Team Coordinator in his/her absence.

Working hours

Contracted hours: Monday – Thursday 8.30am – 5.00pm with an hour lunch; Friday 8.30am – 4.30pm with an hour lunch.

How to discuss the role

For an informal discussion about the role, please contact Graham Paddock, Neighbourhood Nuisance Team Leader, on 01482 615 412 or email Graham.Paddock@hullcc.gov.uk.

Application guidance

Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.