Local Assistance Team Leader

Number of Vacancies:

1

Time Type:

Full time

Worker Type:

Regular

Proposed Interview Date:

Thursday, July 2, 2026

Hours of Work:

37

Hiring Manager:

Mark Bell

Contact Number:

01482 613212

Job Description Summary:

This is a Full Time, Permanent Position.
For an informal discussion regarding this post please contact Mark Bell – Housing Benefits Assessment Manager on: 01482 613 212 or email mark.bell@hullcc.gov.uk
An exciting opportunity has arisen within the Local Assistance Scheme Team which operates in accordance with the requirements of the Department for Work and Pensions Crisis Resilience Fund.
Reporting directly to the Housing Benefit Assessment Manager, we are looking to recruit an enthusiastic, hardworking individual who is willing to take on a challenge and is committed to developing their skills and knowledge. This post is permanent for 37 hours per week Monday to Friday.
We are looking for a highly motivated, customer focused individual to undertake the role of Team Leader in relation to the teams’ activities which include:
• Managing the work resulting from applications for Local Assistance, ensuring that claims and the work associated is efficiently processed within given timescales in accordance with the associated guidelines that govern our scheme.
• Receipt and processing of applications relating to Free School Meals to determine customer eligibility.
• Providing administrative support via the provision of Business Support to the wider Revenues and Benefits service area.
The Local Assistance Scheme Team predominantly provides assistance to those who have applied for emergency assistance in a crisis situation or provides support to individuals who may be eligible for grant funding based upon their income and specific circumstances. In instances where limited or no funding exists, the team is responsible for ensuring, wherever possible, referrals to support services or signposting to alternative suitable support or funding takes place.
Applicants will be tasked with ensuring the service is delivered as flexibly as possible to best meet the needs and demands of the customer and as such will need to keep abreast of legislative changes to ensure the service remains compliant in operational and policy activity to ensure that all are determined in accordance with requirements, time limits and internal targets.
If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered “protected” in line with filtering rules for DBS checks.
ROLE AND PURPOSE
To manage the resources of a Local Assistance team delivering discretionary emergency payments, non-emergency grants to vulnerable adults, Financial Assistance payments regarding Children and Families and applications for Free School Meals from within the Revenues and Benefits service to ensure that that work is efficiently processed within given timescales and customers receive accurate and timely information in accordance with Council procedures. Also to manage administrative functions of the Section such as the ordering of stock on behalf of the various teams within the section. Ensure the service is delivered as flexibly as possible to best meet the needs and demands of the customer.PRINCIPAL ACCOUNTABILITIES:

1. Manages the work of a Local Assistance assessment team within the Revenues and Benefits service ensuring that resources are effectively utilised to meet performance targets in order to achieve a quality based, customer focused service delivery which provides value for money.
2. Customer Focus – Challenge, formulate and review working practises, procedures and guidelines to deliver a continuously improving, responsive culture that recognises our customer’s and stakeholders needs. Within an ever changing environment, communicate effectively with staff to encourage innovation, motivation, understanding and vision.
3. Performance Management - Plan, prioritise and lead team activities within a performance driven culture to meet the aims and objectives of the Revenues and Benefits Service Delivery outcomes. To report regularly to the Benefit Assessment Manager on team performance against targets highlighting variances, exceptions and offer solutions to achieve the necessary results.
4. Statutory Obligations – Develop and maintain up to date knowledge of relevant legislation and guidance in order to implement policy and procedures and ensure that all team members are kept up to date. Provide expert advice and guidance to team members.
5. Work holistically with senior officers within the Revenues and Benefits Service sharing expertise that embeds new working practices.
6. Demonstrate effective behaviours in line with the council’s competency framework.
7. Participate in the recruitment, selection and induction of staff. Develops, motivates, and trains staff on relevant aspects of Revenues and Benefits administration in order that their full potential is realised and an excellent service is delivered to customers. To ensure that a culture of service excellence is adopted by all team members.
8. Monitor the performance of individuals and the team in line with the Service targets. Ensure that appropriate action is taken in line with council policy where performance falls below expected levels.
9. Strategic lead on projects central to the design of IT systems and processes for the delivery of local welfare support to vulnerable citizens.

NC3684.Local Assistance Team Leader.docx

Compensation Grades:

GRADES 8.

Pay Ranges:

£36,363.00 - £39,152.00

Job Classifications:

2- Basic with BPSS - (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities

Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.