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- Tasks: Lead a dynamic Service Desk team and enhance customer service across various departments.
- Company: Join a forward-thinking organisation focused on innovation and collaboration.
- Benefits: Part-time role with flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference by improving services and leading a passionate team.
- Qualifications: Strong leadership skills and experience in managing operational teams.
- Other info: Embrace a supportive environment that values diversity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to lead our busy, customer-focused Service Desk within a dynamic and agile ICT environment. We are looking for a motivated leader to manage a multi-disciplinary team supporting Council-wide services including ICT, HR, Finance, Accounts Payable, Procurement and more. You will drive service performance, manage escalations, enhance our knowledge base, and lead continuous improvement across a fast-moving operational service.
Responsibilities
- Lead and develop a high-performing Service Desk team
- Oversee incidents, service requests, KPIs and customer satisfaction
- Manage processes, knowledge bases and service improvements
- Support cyber incident response and BACS bureau processes
- Work collaboratively across Digital & ICT and wider services
Qualifications
- Strong leadership and communication skills
- Experience managing operational teams and performance targets
- Ability to problem-solve, prioritise and drive service improvements
- Customer-focused approach and confidence working in agile & flexible environments
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Service Desk Team Manager in Kingston upon Hull employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Manager in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Team Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles and think about how your experience aligns with managing a multi-disciplinary team. Practise your answers, focusing on your customer-focused approach and problem-solving skills.
✨Tip Number 3
Show off your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven service performance and managed escalations in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. Plus, it gives you a better chance to showcase your fit for the role.
We think you need these skills to ace Service Desk Team Manager in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your leadership skills and experience in managing operational teams. We want to see how you can drive service performance and enhance customer satisfaction!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can prioritise tasks and implement service improvements, so don’t hold back on sharing your success stories!
Highlight Your Customer-Focused Approach: Since this role is all about supporting various services, make sure to emphasise your customer-centric mindset. Share instances where you've gone above and beyond to meet customer needs – it’ll really make your application stand out!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the recruitment pipeline quickly!
How to prepare for a job interview at Hull City Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Desk Team Manager. Brush up on your knowledge of ICT services, customer satisfaction metrics, and how to manage a multi-disciplinary team. Being able to speak confidently about these areas will show that you're ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove performance improvements or managed escalations effectively. This will help demonstrate your strong leadership and communication skills, which are crucial for this role.
✨Emphasise Problem-Solving Abilities
Be ready to discuss how you approach problem-solving and prioritisation. Share instances where you've tackled challenges in an agile environment, especially related to service improvements or incident responses. This will highlight your ability to think on your feet and adapt to changing circumstances.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the team dynamics, current challenges, and future goals of the Service Desk. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
