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- Tasks: Lead a customer-focused team and manage service performance in a dynamic ICT environment.
- Company: Local authority committed to enhancing community services through technology.
- Benefits: Flexible part-time hours, opportunity to make a real impact, and develop leadership skills.
- Why this job: Perfect for motivated leaders wanting to drive change and improve services.
- Qualifications: Strong leadership and communication skills with a focus on service improvement.
- Other info: Join a supportive team and contribute to various Council-wide operations.
The predicted salary is between 24000 - 36000 £ per year.
A local authority is seeking a part-time Service Desk Team Manager to lead a busy, customer-focused team within a dynamic ICT environment. The role involves managing escalations, driving service performance, and enhancing the knowledge base.
The ideal candidate will possess strong leadership and communication skills, with a focus on improving services and supporting various Council-wide operations, including ICT and HR. This position is perfect for a motivated leader looking to make a significant impact.
Service Desk Leader - Part-Time, Cross-Department IT Support in Kingston upon Hull employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Leader - Part-Time, Cross-Department IT Support in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or similar sectors. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the council's current ICT initiatives. Show us you’re not just a leader, but someone who’s genuinely interested in improving their services and supporting their operations.
✨Tip Number 3
Practice your communication skills! As a Service Desk Leader, you’ll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Leader - Part-Time, Cross-Department IT Support in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Leader role. Highlight your leadership and communication skills, as well as any relevant experience in managing teams or improving services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully led teams or enhanced service performance in previous roles.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to manage escalations and resolve issues effectively. We want to see how you approach challenges and drive improvements in a busy ICT environment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hull City Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Desk Leader. Brush up on your knowledge of ICT environments, service performance metrics, and how to manage escalations effectively. This will show that you're not just interested in the role but also prepared to tackle its challenges.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Be ready to discuss how you motivate your team and handle conflicts. This is your chance to demonstrate that you can lead a busy, customer-focused team with confidence.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions. This will help you build rapport with the interviewers and showcase your ability to communicate effectively across departments.
✨Emphasise Your Impact
Think about how you can make a significant impact in the role. Prepare to discuss specific strategies you would implement to enhance the knowledge base and improve services. Showing that you have a proactive mindset will resonate well with the interviewers and highlight your motivation for the position.
