Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic Service Desk team and enhance customer service across various departments.
- Company: Join a forward-thinking organisation focused on innovation and collaboration.
- Benefits: Part-time role with flexible hours and opportunities for professional growth.
- Why this job: Make a real difference by improving services and leading a passionate team.
- Qualifications: Strong leadership skills and experience in managing operational teams.
- Other info: Embrace a supportive environment that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to lead our busy, customer-focused Service Desk within a dynamic and agile ICT environment. We are looking for a motivated leader to manage a multi-disciplinary team supporting Council-wide services including ICT, HR, Finance, Accounts Payable, Procurement and more. You will drive service performance, manage escalations, enhance our knowledge base, and lead continuous improvement across a fast-moving operational service.
Responsibilities:
- Lead and develop a high-performing Service Desk team
- Oversee incidents, service requests, KPIs and customer satisfaction
- Manage processes, knowledge bases and service improvements
- Support cyber incident response and BACS bureau processes
- Work collaboratively across Digital & ICT and wider services
Qualifications:
- Strong leadership and communication skills
- Experience managing operational teams and performance targets
- Ability to problem-solve, prioritise and drive service improvements
- Customer-focused approach and confidence working in agile & flexible environments
About Disability Confident:
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Service Desk Team Manager in Hull employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Manager in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Team Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles and think about how your experience aligns with managing a multi-disciplinary team. Practise your answers, focusing on your customer-focused approach and problem-solving skills.
✨Tip Number 3
Show off your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven service performance and managed escalations in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our dynamic team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Service Desk Team Manager in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Team Manager role. Highlight your leadership experience and any relevant achievements in managing operational teams.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've driven service improvements and managed customer satisfaction in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe situations where you've successfully navigated challenges in a fast-paced environment, especially in ICT or service management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Hull City Council
✨Know Your Team Dynamics
Before the interview, take some time to research the current structure of the Service Desk team. Understand the roles within the team and think about how you can lead and develop them effectively. This will show your potential employer that you're already thinking about team dynamics and performance.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership style and how it aligns with the company's values. Think of specific examples where you've successfully led a team through challenges or improvements. This will demonstrate your capability to manage a multi-disciplinary team in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Prepare scenarios from your past experiences where you managed incidents or improved service delivery. This will help you illustrate your customer-focused approach and your ability to drive service improvements.
✨Understand the Importance of Collaboration
Since the role involves working collaboratively across various services, be ready to discuss how you've successfully collaborated with other departments in the past. Highlight your communication skills and how they contribute to a cohesive working environment, especially in an agile setting.
