Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a customer-focused team and manage service performance in a dynamic ICT environment.
- Company: Local authority committed to enhancing community services.
- Benefits: Flexible part-time hours, opportunity for impactful leadership, and skill development.
- Why this job: Make a real difference while supporting various Council operations and improving services.
- Qualifications: Strong leadership and communication skills with a focus on service improvement.
The predicted salary is between 24000 - 36000 £ per year.
A local authority is seeking a part-time Service Desk Team Manager to lead a busy, customer-focused team within a dynamic ICT environment. The role involves managing escalations, driving service performance, and enhancing the knowledge base.
The ideal candidate will possess strong leadership and communication skills, with a focus on improving services and supporting various Council-wide operations, including ICT and HR. This position is perfect for a motivated leader looking to make a significant impact.
Service Desk Leader - Part-Time, Cross-Department IT Support in Hull employer: Hull City Council
Contact Detail:
Hull City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Leader - Part-Time, Cross-Department IT Support in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or similar sectors. A friendly chat can open doors and give you insights into the role that you won't find on the job description.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk management. Think about how you would handle escalations and improve service performance, as these are key aspects of the role.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or improved processes in previous roles. We want to see your passion for leading a customer-focused team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Service Desk Leader - Part-Time, Cross-Department IT Support in Hull
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and driven performance in previous roles. Use specific examples to demonstrate your impact!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Desk Leader role. Mention how your skills align with the job description and how you can enhance our customer-focused team.
Communicate Clearly: Strong communication is key for this role. Make sure your application is clear and concise. We appreciate well-structured writing that gets straight to the point while showcasing your personality and enthusiasm for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Hull City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Leader. Familiarise yourself with managing escalations and driving service performance. This will help you demonstrate your knowledge and show that you're ready to take on the challenges of the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight how your leadership style aligns with the customer-focused approach of the local authority. This will help the interviewers see you as a strong candidate who can motivate and guide their team.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you would handle difficult situations or conflicts within the team. This will showcase your ability to maintain a positive environment while managing various Council-wide operations.
✨Demonstrate Your Problem-Solving Skills
Think of specific scenarios where you've tackled challenges in a busy ICT environment. Be ready to discuss how you enhanced a knowledge base or improved services in previous roles. This will illustrate your proactive approach and commitment to making a significant impact in the position.
