At a Glance
- Tasks: Support vulnerable adults and coordinate multi-agency meetings in a dynamic environment.
- Company: Join Hull City Council's Changing Futures Team and make a real difference.
- Benefits: Enjoy competitive salary, excellent pension, and generous annual leave.
- Other info: Flexible working and opportunities for professional development await you.
- Why this job: Be part of a supportive culture that values your contributions and career growth.
- Qualifications: Strong communication skills and proficiency in Microsoft 365 required.
The predicted salary is between 26163 - 31977 £ per year.
This is a Full Time, Fixed Term position until 31st March 2029 due to government funding. An exciting opportunity has arisen to join our Changing Futures Team at Hull City Council, working specifically at the new Changing Futures Hub, where staff provide support for rough sleepers, people experiencing homelessness and adults with multiple unmet needs. We are seeking a motivated and organised candidate who is dedicated to delivering excellent customer service to our clients, officers and partners. This role requires a highly organised individual who can prioritise their own workload, anticipate issues before they arise and interact with clients in a confident manner, undertaking a variety of administrative duties as well as providing a frontline service to clients.
Experience and skills preferred:
- Great communication skills (verbal and in writing) with colleagues and external customers
- Confident use of Microsoft 365 software, including Outlook, Word, Excel, PowerPoint and Teams
- Excellent time management and organisational skills
- Self-motivated and able to work independently as well as part of a team
Benefits of Working at Hull City Council:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service, plus eight public holidays per year, and three additional days off
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
ROLE AND PURPOSE:
To deliver an effective and efficient clerical and administration function for the Changing Futures Service to ensure that agreed systems, procedures and deadlines are met in accordance with appropriate systems in order to maximise organisational efficiency and effectiveness, leading to a higher standard of learning and achievement. This will be done by developing and maintaining information management systems and procedures. Through flexible working, the post-holder will provide an efficient and effective, integrated and responsive partnership business support function to meet the needs of the service and a number of multi-disciplinary professional groups.
Principal Accountabilities:
- To promote and safeguard the welfare of vulnerable adults supported by the Changing Futures Service.
- To coordinate the multi-agency groups that operate in the support of Changing Futures.
- Keep information records such as action logs up to date.
- Take minutes of meetings.
- Support colleagues in securing accurate and timely information from various sources as part of regular reporting processes.
- Ensure the relevant multi-agency analytical products are prepared and circulated to partner agencies.
- Work with partners and senior colleagues to prioritise meetings, calls and workload, using their own judgement and initiative to provide responses and advice, ensuring high levels of confidentiality are maintained for vulnerable people.
- Ensure adherence to Health and Safety risk assessments and elevate any issues identified to their line manager.
- Collate and coordinate client information from multi-agency partners for all key meetings sufficiently in advance.
- Be responsible for accurate undertaking of various financial procedures using the e-business suite.
- Provide a high quality and efficient first point of contact for the operation of the service to partners.
- Investigate and respond to queries/enquiries efficiently.
- Assist in the administrative support for specific projects relating to Changing Futures.
The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Council's overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.
Business Support Officer in Hull employer: Hull City Council
Hull City Council is an excellent employer, offering a supportive and collaborative work culture that prioritises the well-being of both employees and residents. With competitive benefits, including generous annual leave and ample opportunities for career development, this role as a Resident Care & Service Liaison Officer allows you to make a meaningful impact in the community while growing professionally in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hull City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hull City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Officer in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hull City Council:Your cover letter is your chance to shine! Tell us why you want to work at Hull City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hull City Council!
How to prepare for a job interview at Hull City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
